Visiting a casino is meant to allow you to play games in a relaxed atmosphere and provide an exciting leisure-time experience. Most people play games responsibly and in compliance with their means. Casinos Austria is aware, however, that participation in gaming may become problematic in individual instances. We therefore inform our guests what we do – and what they themselves can do – to ensure that gaming continues to be an entertaining pleasure.
Information on gaming risks and preventing compulsive gaming can be obtained here:
Hotline: 0800 202 304 (calls in Austria are free of charge)
By post: Casinos Austria AG
Corporate Function Responsible Gaming
Rennweg 44, 1030 Vienna
Office hours: Monday - Friday 10am - 3pm
Telephone appointment via our Hotline kindly requested!
As a matter of course all communication is treated with absolute discretion.
All information on our measures regarding player protection can be found on our player portection website. Also, you can test yourself anonymously or find contact information for various counselling centers.
In 2014 Casinos Austria was the first company worldwide certified for its responsible gaming management system on the basis of the European Casino Association (ECA) standards. In 2017 the success was repeated and re-certification, valid again for three years, was achieved. For achievement of this certification, eight subareas were intensively examined by the independent institute Austrian Standards, in particular staff training on the subject of responsible gaming, responsible advertising and information for casino guests.