Visiting a casino is meant to allow you to play games in a relaxed atmosphere and provide an exciting leisure-time experience. Most people play games responsibly and in compliance with their means. Casinos Austria is aware, however, that participation in gaming may become problematic in individual instances. We therefore inform our guests what we do – and what they themselves can do – to ensure that gaming continues to be an entertaining pleasure.
Information on gaming risks and preventing compulsive gaming can be obtained here:
Hotline: 0800 202 304 (calls in Austria are free of charge)
By post: Casinos Austria AG
Corporate Function Responsible Gaming
Rennweg 44, 1030 Vienna
Office hours: Monday - Friday 10am - 3pm
Telephone appointment via our Hotline kindly requested!
As a matter of course all communication is treated with absolute discretion.
All information on our measures regarding player protection can be found on our player portection website. Also, you can test yourself anonymously or find contact information for various counselling centers.
Casinos Austria is the first company worldwide to boast a responsible gaming management system that is certified to European Casino Association (ECA) standards. The company’s responsible gaming measures were audited by the Austrian Standards Institute and certified on 29th January 2014. In the certification process, eight individual areas were subjected to a rigorous audit, including in particular the responsible gaming training provided to staff, responsible advertising and the information provided to casino guests.