7. Right of Withdrawal

The provisions of the Consumer Protection Act (Konsumentenschutzgesetz, KSchG) shall apply. The customer shall be entitled to withdraw from a contract concluded at a distance, or a contractual declaration made in such a way, within the appropriate period of time in written form by letter to Casinos Austria AG, Rennweg 44, A-1038 Vienna, by fax to +43 1 534 40 22222, or by email to shop@casinos.at.

The withdrawal period shall total fourteen (14) days without giving any reason. For contracts pertaining to the delivery of goods, the withdrawal period shall commence on the day customer takes delivery of such goods; for contracts pertaining to the rendering of services the relevant date shall be the day the contract in question is concluded. Dispatch of such a declaration of withdrawal within the aforementioned period of time shall suffice.

In the event a customer withdraws from a contract within the 14 days after conclusion of the agreement, Casinos Austria AG shall refund any payments already rendered by the customer. In such cases, the customer shall pay only the costs of returning the goods. The customer shall not be entitled to withdraw from contracts pertaining to services if their performance has commenced as per mutual agreement within fourteen days, starting with the date the contract in question was concluded. Furthermore, the customer shall generally have no right of withdrawal after registering for the tournaments held in the casino. Therefore, the down-payment already rendered shall not be refunded.

Used and worn goods can also be returned (possibly in-cluding compensation for diminished value by the customer).


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