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Player Protection

"Gaming with Responsibility" is the basis of all of our activities.

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming.

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Information and Contact

Information on gaming risks and preventing compulsive gaming can be obtained here:

Hotline: 0800 202 304 (calls in Austria are free of charge)


By post: Casinos Austria AG
Corporate Function Responsible Gaming
Rennweg 44, 1030 Vienna

Office hours: Monday - Friday 10am - 3pm
Telephone appointment via our Hotline kindly requested!

As a matter of course all communication is treated with absolute discretion.

All information on our measures regarding player protection can be found on Also, you can test yourself anonymously or find contact information for various counseling centers.

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Certification to ECA Standards

Casinos Austria is the first company worldwide to boast a responsible gaming management system that is certified to European Casino Association (ECA) standards. The company’s responsible gaming measures were audited by the Austrian Standards Institute and certified on 29th January 2014. In the certification process, eight individual areas were subjected to a rigorous audit, including in particular the responsible gaming training provided to staff, responsible advertising and the information provided to casino guests.