Player protection of the highest standard

The Casinos Austria Group is the international pioneer in responsible gaming.

Player protection is established everyday practice in our group of companies and has numerous different forms, which can be found in all companies. Education and information for guests, further training and awareness-raising measures for staff and sales partners as well as numerous player protection measures with special attention to the protection of minors are the most important cornerstones.

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Player Protection

To ensure that gaming remains a source of entertainment, the companies of the Casinos Austria and Austrian Lotteries Group undertake to ensure compliance with the terms and conditions of participation, to actively inform players, to consider aspects relevant to player protection when developing new games and game designs as well as to voluntarily engage in self-restraint.

Admission to the casino is possible at age 18 and up in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification is required for admission to the casino. Check-in takes place on every visit both at casino reception and in WINWIN. Lottery products may only be sold or winnings paid out to persons age 16 and up. Participation in tipp3, playing on win2day, the purchase of Eurobons (win2day.at) and eEurobons (Glücksbörse and LotterienApp) are only permitted at age 18 and up.

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5-point responsible gaming programme

Sensibly coordinated measures ensure that customers can count on the highest standard of player protection. The 5-point responsible gaming programme provides good insight into the practice. Here you can see the areas of activity in responsible gaming that are put into practice in the business areas of our Group:

  • Player protection
  • Regular and long-term training
  • Responsible advertising
  • Promotion of research and cooperation with counselling and treatment facilities
  • Quality assurance with content and processes
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Information and Contact

We will be pleased to answer your questions about player protection. Personal discussions will be conducted BY APPOINTMENT ONLY at Rennweg 44, 1030 Vienna. Please call our hotline to make an appointment. Absolute confidentiality and secrecy go without saying for us.

Responsible Gaming