Certifications | Casinos Austria

PLAYER PROTECTION

The European Casino Association (ECA) is committed to responsible gaming and to resolutely combatting illegal gambling. It calls for appropriate preventive measures and the expansion of information and training measures. The standards set for responsible gaming enable members to incorporate player protection into their daily operations in a measurable and structured manner, as an integral element of their business practices.

In 2014, Casinos Austria was the first company in the world to be certified for its Responsible Gaming System under ECA standards. In 2024, our excellent level of player protection was once again confirmed by the independent Austrian Standards Institute as part of the re-certification process. This certification is again valid for three years. Eight sub-areas were intensively audited, including, in particular, the training of staff on the issue of responsible gaming, responsible advertising and information for casino guests.

PLAYER PROTECTION

European Casino Award in der Kategorie Corporate Community Engagement 2025 für die Casinos Austria Initiative Unser Einsatz für Österreich

EUROPEAN CASINO AWARD FOR OUTSTANDING SOCIAL COMMITMENT

With the Our Commitment to Austria initiative, Casinos Austria acts as a partner for socially relevant issues at all twelve of its casino locations. The initiative was honoured with the prestigious European Casino Award in the Corporate Community Engagement category.

On January 20, “Our Commitment to Austria” was honoured with the European Casino Award in the “Corporate Community Engagement” category at the international gaming trade fair ICE in Barcelona in recognition of its outstanding social commitment to the domestic market.45 partners, 73 sponsorships, 58 deployments of the “Casino on Tour” mobile casino and more than 1,000 hours worked in 61 corporate volunteering programmes: the achievements have been adding up since the start of the project in autumn of 2023, which allowed Casinos Austria to persuade an international jury of experts.

Press Release

DATA PROTECTION

Annual certification under the international data protection quality seal GoodPriva@cy confirms Casinos Austria’s strict data protection policy and supports its continuous improvement.

Casinos Austria is the world’s first and only gaming industry company to provide proof of full compliance with the requirements of GoodPriv@cy 2018.

Data Protection

QUALITY MANAGEMENT

Casinos Austria's quality management system is certified in accordance with the international EN ISO 9001:2008 standard and is audited annually by the external auditors of the Swiss Association for Quality and Management Systems (SQS).

The current certification is valid from 30.06.2022 to 29.06.2025.

SQS

Pro Ethik Siegel 2024 bis 2026 des Österreichischen Werberats für

PRO-ETHIK-SEAL

of the Austrian Advertising Council

The Pro-Ethik seal of the Austrian Advertising Council stands for compliance by companies who advertise with ethical principles for all of their advertising measures.

Based on the Code of Ethics of the Austrian Advertising Industry, companies undertake to comply with quality criteria in the realm of “Ethics & Morals” which have been prepared jointly by the advertising industry and which go beyond the legal requirements applicable to this area.

The Pro-Ethik seal aims to increase awareness of the jointly established ethical rules for the advertising industry and thus to strengthen self-regulation and the freedom of advertising. At the same time, it deepens the public’s trust in companies, provides guidance for customers and thus creates a competitive advantage for participating companies.

Casinos Austria has held Pro-Ethik seal certification since 6.11.2012. The current certification is valid until 6.12.2026.

Austrian Advertising Council Homepage

LEITBETRIEBE AUSTRIA CERTIFICATE

Under the common roof of the mutual brand, the network advises top companies and reinforces their efforts through targeted communication strategies. Leitbetriebe Austria creates a platform where companies showcase their leadership and interact with other top performers.

“A leading company is a company that does not focus on short-term profits, but on sustainable business success. Through its market and value orientation, it is a driver for development of its region and industry. A leading company also assumes responsibility for society and the environment. As such, it occupies a role model position and derives competitive advantages from that position.”

Following a company analysis conducted by the Leitbetriebe Austria Institute on the basis of quantitative and qualitative criteria, Casinos Austria was once again awarded the distinction of being a leading company (Leitbetrieb) in the Austrian economy for 2025/26. Recertification takes place every 24 months through a new assessment. Casinos Austria was first certified by the Leitbetriebe Austria Institute in 2014.

LEITBETRIEBe AUSTRIA

G4-CERTIFICATION

The G4 certification was developed by international experts to promote strict, uniform global standards for responsible gaming. G4 certifies gaming companies and manufacturers according to the highest responsible gaming standards.

The G4 certification is recognised worldwide as the benchmark for responsible gaming and sets strict standards for the prevention of gambling addiction, employee training and transparency. The group fulfils the highest standards of the European Casino Association, the European Lotteries and the World Lottery Association. The G4 certification provides further confirmation of the effectiveness of the extensive activities in the area of responsible gaming. Individual casinos and WINWIN outlets, as well as the head office on Rennweg in Vienna, were audited.

Global Gambling Guidance Group