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FAQ SERVICE

Current Information

We are pleased that our casinos and casino restaurants in are open again. Redemption of gastronomy vouchers such as Dinner & Casino is possible in our casino restaurants.

We are pleased that our casino bars are open. Our employees in our casinos will be happy to provide you with detailed information and our offer. 

No, registration is not required.

Please note that you must have a negative COVID test, proof of recovery from Corona or proof of vaccination with you when you visit the casino. Please present this with your official photo ID for inspection at reception when you check in. Due to the 3G proof, it is currently not compulsory to wear an FFP2 mask or face mask while visiting the casino.

Please observe the legal regulation and periods of validity:

Vaccinated:

  • From the day of the second vaccination, which may lie up to a max. of 360 days in the past
  • With vaccines for which only one vaccination is planned: from the 22nd day until a max. of 270 days after vaccination
  • If there was a positive molecular test for SARS-CoV-2 at least 21 days prior to vaccination or proof of neutralising antibodies prior to vaccination: from the day of vaccination until a max. of 360 days thereafter

Tested:

  • Self-administered antigen test recorded in an official data processing system up to max. 24 hours after taking it (not valid in Vienna)
  • Official antigen test up to max. 24 hours after taking it (not valid in Vienna)
  • Molecular-biological test up to max. 72 hours after taking it (in Vienna up to a max. of 48 hours after taking it)

Recovered:

  • Proof of discharge up to max. 180 days
  • Proof of recovery up to a maximum of 180 days
  • Proof of neutralising antibodies up to max. 90 days

To ensure that you can be contacted immediately in the event of an incident, contact tracing is required at casino reception when you check in. Our employees at the casino reception will be pleased to answer any questions you may have.

Yes, contact tracing is legally required at the casino so you can be contacted immediately if worse comes to worst. Our employees at the casino reception will be pleased to answer any questions you may have.

It is currently not compulsory to wear an FFP2 mask or face mask when visiting the casino. Of course, you are still welcome to use the FFP2 masks or MNS masks you brought with you.

Your health and that of our employees is top priority for us! Instead of shaking hands, we welcome you all the more warmly with a friendly smile. For you to be able to enjoy the casino feeling to the fullest, our plans include regularly cleaning the gaming tables, slot machines, gaming equipment as well as surfaces that are frequently touched (handrails, door handles, lift buttons, etc.). Dispensers with disinfectant are available throughout the establishment so you can disinfect your hands at any time. Should you or someone in your household feel unwell, we ask you to refrain from visiting. Thank you for complying with our safety and hygiene measures!

Our casinos currently offer you a varied range of live games as well as a varied range of slot machines.

We are currently offering poker cash games in many of our casinos. At the Casinos Salzburg and Seefeld poker tournaments are already taking place regularly. From October on poker tournaments are also taking place again at the casinos in Baden, Bregenz and Innsbruck. You can find current information about the poker offer in our casinos here: Casinos Austria Poker Homepage

At the Casinos Salzburg and Seefeld poker tournaments already take place regularly. From October poker tournaments are held again at the casinos in Baden, Bregenz and Innsbruck. We will keep you up to date as soon as (game) tournaments take place in our other casinos.

If an event is postponed, tickets that have already been purchased remain valid. If an event is cancelled, you can return your tickets to the ticket office where you purchased them.

Unfortunately, we are still unable to offer group bookings (e.g. birthday / company parties, casino parties, hen parties, etc.) in many casinos. Group bookings in our casino restaurants are possible again depending on availability. Our staff in our casinos will be happy to provide you with detailed information.

Visit a Casino

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

WOW, THAT LOOKS GREAT ON YOU!

If you’re looking for an experience in a one-of-a kind ambience, you also need the outfit. But let's be honest: it doesn't always have to be a cocktail dress or a smoking. That’s because there are numerous ways to achieve an elegant appearance these days.

The important thing is to create a well-groomed impression that lives up to the flair of the casino. After all, every guest contributes to the fascination of the casino – and a certain WOW effect is always in vogue. And if you're looking for a term for our dress code, it's probably smart casual. But a look at the DOs & DON'Ts is certainly more helpful. DOs: Modern, stylish shirts and polos, gilets, blousons, pullovers, nice jeans with a jacket and smart sneakers are welcome. Of course, you should also feel free to wear a shirt, dress, skirt, blazer or suit. Coats and jackets should be left at the checkroom on the ground floor.

DON’Ts: Shorts, flip flops, sandals or open-toed shoes for men, unsightly or dishevelled apparel, jogging trousers and sport shoes, caps and hats. THERE ARE SOME EXCEPTIONS: You are welcome to wear casual wear when you visit our Jackpot Casinos (Baden, Bregenz, Graz, Innsbruck, Vienna), as no dress code applies here. At Casino Velden and Casino Linz you can visit us every day until 6 p.m. also with neat shorts.

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019. We thank you for your understanding and look forward to your visit!

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.

Casino Kitzbühel accepts Bankomat cards as well as Visa, Master Card and JCB.

Casino Kitzbühel offers its guests free parking. Every evening from 3pm the car park of the primary school right next door to the casino is available to our guests. A phone call suffices: Once you have arrived at the car park, kindly dial +43 05356 62300 15119. Our staff will open the gate for you immediately. Please be advised that the car park has to be vacated by 5am the following morning. Cars that are left beyond this time may be towed at the owner's expense.

Directly next to Casino Kleinwalsertal there is free parking outdoors and in the garage for our guests (17:00 to 07:00).

In addition to your bank card we are pleased to accept the following credit cards at Casino Kleinwalsertal: Diners Club, Eurocard, VISA, Mastercard, and JCB.

In cash, with a bank card and credit cards (Visa, Master Card, Diners Club, JCB).

From 2 p.m. you can withdraw your winnings of € 1.000,10 to € 80.000,- at the Casino Salzburg on presentation of the original receipt and an official photo ID.

Our free shuttle service in the city of Salzburg: On Sunday till Thursday from 6.00 pm until 3.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 6.30 pm to 2.30 am from the city to the casino. On Friday and Saturday the shuttle runs from 5.00 pm until 4.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 5.30 pm to 3.30 am from the city to the casino. Reservation from 1.00 pm, stating your name, phone number as well as pick up time and place under tel .: +43 662 854455 18888. Not available on 24.12. Christmas Eve and 31.12. New Year's Eve.

You can easily reach Casino Salzburg at Klessheim castle by car, train or bus. By car: A1 motorway exit Klessheim. Parking is free of charge directly in front of the Casino Salzburg.

You can park your car directly in front of the Casino Salzburg. The parking fee is free of charge.

The opening hours are daily 00.00 - 24.00. The parking fare per 1/2 hour is € 0.60. From July to August 19.00 - 24.00 the parking fare per 1/2 is € 2.50. For casino visitors there is a daily maximum of € 3 or € 2 for Glücks Card holders. The ticket is validated at casino reception.

Table reservations under Tel. +43 (0)664 2064 515 or at cuisino.velden@casinos.at

Casino Baden accepts in addition to Bankomat the following credit cards: Diners Club, Master, VISA, JCB.

You can get to Casino Baden with the Badener Bahn (to the end station Baden Josefsplatz" and afterward 5 minutes on foot), with the bus no. 360 from the Wiener Lokalbahnen (directly to the casino) or by car via the A2 or A1

RATE FOR THE CASINO PARKING GARAGE

All users of the casino parking garage can park for € 1 per half hour from 06.00 - 18.00 and from 18.00-06.00 for € 4 per hour.

Rate for casino guests: 11.00 - 18.00 for € 1 per hour, from 18.00 € 2 per hour. Maximum rate per day of gaming: € 6. Parking discount available at reception.

Rate for guests for Congress Center Baden events: 18.00 - 06.00 50% discount on presentation of your event tickets.

With the Glücks Card you can park for free in the in-house parking lots P1 and P2. If you don't yet have a Glücks Card, you can get one at reception.

Yes, four e-charging stations are available in car park 1 (P1) directly in front of the building on the right side before the car park exit (P1). You start the charging process with your charging card. The cars are charged with up to 22 kw. Unfortunately, there is no way to charge your electric car at parking lot 2 (P2). If you have any questions, please contact our reception in the casino.

At Casino Bregenz you can pay in cash, with your bank Card or with the following credit Cards: Visa, Master Card, Diners Club, JCB.

Online Gaming

In the "virtual casino" at www.win2day.at. The prerequisite for participating in the online casino is a minimum age of 18 years and an Austrian residence. If you have any further questions on this topic, please contact the Win2day- Hotline on 0810/100 200 100 (max. € 0.10 / minute) or help@win2day.at.

Restaurants

All vouchers can be purchased either on location, in one of the 12 casinos or in the online shop.

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. These include ten restaurants as well as bars in the relevant casinos in addition to two businesses run solely as bars in Seefeld and in Zell am See.Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

Casinos Austria offers the following restaurant and tourist packages. Further information can be found at

All Casino vouchers bear an expiration date. For further information please contact our Service Center under the telephone number +43 1 534 40 50 or service@casinos.at.

Responsible Gaming

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming. As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

The permanent training of our gaming personnel who are trained to international standards as well as strict internal controls of the compliance with the legal rules guarantees a high degree of seriousness.

Tight security is ensured through the international network of internal security organizations, the use of modern technology and the recruitment of highly qualified security staff.

Jobs & Career

You can find our current vacancies www.casinos.at/de/casinos-austria/unternehmen/jobs--karriere/jobs.

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

The information on the application process at Casinos Austria can be found www.casinos.at/en/casinos-austria/company/jobs--career.

Please attach a cover letter, CV and photograph to your online application. If you have marks from school and/or employment references, you may also upload these with your online application.

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

The training involves the rules and operation of the game of American Roulette and Black Jack as well as training on internal company and legal matters.

The training lasts nine weeks and takes place in a casino in Austria.

The costs of the training are borne by Casinos Austria. The applicants pay for food and lodging themselves.

The dates of the courses as well as the location are based on the demand in our casinos. As soon as a course is planned, you will find the relevant information on our career pages.

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous. A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

For university interns, Casinos Austria offers various options in technical or commercial areas. We prefer an internship of around 6 months to gain as much insight into the desired area as possible. Internships in our company are advertised like other job advertisements on our career page.

 

Casinos Austria offers schoolchildren (from the age of 18) and students the opportunity to work as a holiday assistant every year during the summer months (June to September).

In selected casino operations, we offer internships in the kitchen or in service. In the casino headquarter there is mainly access to business areas of the company.

Holiday workers can get a taste of working life and gain insights into operational practice.

Yes. We offer students the opportunity to write a master's thesis, diploma thesis or dissertation at Casinos Austria. If you are interested in cooperating as part of your master's thesis/diploma thesis/dissertation, please send your request to personal@cal.at

The topics are discussed with students on an individual basis. If necessary, topics can also be specified by the company or agreed with a specific Division.

To apply for an internship, please send a short cover letter, your CV as well as a copy of your last marks to personal@cal.at. In your letter it is important that you state the period in which you would like to complete the internship and the area of work and casino in which you are interested.

Glücks Card

Payouts are only possible in the casino. Please consult our employees at the Casinos.

You can terminate your participation in the Glücks Card programme “points & more” at any time, for example by sending an email to service@casinos.at or using the contact form at casinos.at.

 

Offers may differ based on a number of factors, such as Glücks Card level, point level or contact details.

Offers are limited in time and cannot be extended. With your Glücks Card you will always receive great offers.

You can receive a new Glücks Card at casino reception.

Log in to your My Casino account and change the relevant data in the “My Account” section.

Your Glücks Card is secured with a PIN, thus it can only be used by you when you visit the casino. However, please inform us by email at service@casinos.at so that we can block your card.

This can be numerous reasons for this. It could be that our messages have ended up in your spam folder. Please also check your My Casino account to make sure your contact details are up to date and that you have given permission for us to send you mailings.

Unfortunately, we are unable to resend newsletters that have been deleted.

You have created an account without entering your Glücks Card number. To see your level or points, you need to link your account to your Glücks Card.
 

You can check your current point level in your personal My Casino account on our website. You can also find out your score through our regular newsletter mailings.

 

 

Lucky points expire two years after purchase on 30 December each year.

The status points determine your Glücks Card level for the following year. You start collecting again each year.

You can redeem your lucky points in the casino for discounted welcome chips and other offers, such as Dinner & Casino vouchers. A detailed list of rewards can be found at casinos.at. Simply let reception know that you would like to redeem your points.

You can collect max. 3,000 lucky points for every day of gaming.

You can collect as many status points as you wish for every day of gaming.

 

You collect them every time you play our machines using your Glücks Card. You receive 1 status point and 1 lucky point for

  • € 10 bet on the slots (except roulette and poker machines) 
  • € 20 bet on the slots for roulette and poker machines
  • € 20 bet for Easy Roulette and stadium games

The “points & more” bonus programme has three levels. Depending on the level, you receive a different card. You can find out exactly how the levels are determined in FAQ "How is my Glücks Card level determined?".

The status points collected by 31 December determine your Glücks Card level for the following year.

  • Glücks Card RED - up to 2,000 status points 
  • Glücks Card GOLD - 2,001 to 20,000 status points 
  • Glücks Card PLATINUM - from 20,001 status points

To create your My Casino account with your Glücks Card, the email address you entered on the application form at the casino is used. If you have not entered an email address or the Glücks Card number has expired or is invalid, a My Casino account that is automatically linked cannot be created. Please create an account without entering the Glücks Card number and have the account linked the next time you visit the casino.

Log in to the website and click on the “Activate” button. Enter the casino and present the barcode displayed.

 

Create a My Casino account on the website and log in. Click on the “Activate” button under the “My account” section. The next time you visit the casino, simply link your account to a Glücks Card by showing the barcode at reception. 
Alternatively, you can also fill out an application form directly at casino reception.