FAQ SERVICE

Payouts are only possible in the casino. Please consult our employees at the Casinos.

You can terminate your participation in the Glücks Card programme “points & more” at any time, for example by sending an email to service@casinos.at or using the contact form at casinos.at.

Offers may differ based on a number of factors, such as Glücks Card level, point level or contact details.

Offers are limited in time and cannot be extended. With your Glücks Card you will always receive great offers.

You can receive a new Glücks Card at casino reception.

Your Glücks Card is secured with a PIN, thus it can only be used by you when you visit the casino. However, please inform us by email at service@casinos.at so that we can block your card.

You have created an account without entering your Glücks Card number. To see your level or points, you need to link your account to your Glücks Card.
 

Lucky points expire two years after purchase on 30 December each year.

The status points determine your Glücks Card level for the following year. You start collecting again each year.

You can collect max. 3,000 lucky points for every day of gaming.

You can collect as many status points as you wish for every day of gaming.

You collect them every time you play our machines using your Glücks Card. You receive 1 status point and 1 lucky point for

• € 10 bet on the slots (except roulette and poker machines) 
• € 20 bet on the slots for roulette and poker machines
• € 20 bet for Easy Roulette and stadium games

The “points & more” bonus programme has three levels. Depending on the level, you receive a different card. You can find out exactly how the levels are determined in FAQ "How is my Glücks Card level determined?".

The status points collected by 31 December determine your Glücks Card level for the following year.

• Glücks Card RED - up to 2,000 status points 
• Glücks Card GOLD - 2,001 to 20,000 status points 
• Glücks Card PLATINUM - from 20,001 status points

To create your My Casino account with your Glücks Card, the email address you entered on the application form at the casino is used. If you have not entered an email address or the Glücks Card number has expired or is invalid, a My Casino account that is automatically linked cannot be created. Please create an account without entering the Glücks Card number and have the account linked the next time you visit the casino.

Log in to the website and click on the “Activate” button. Enter the casino and present the barcode displayed.

Create a My Casino account on the website and log in. Click on the “Activate” button under the “My account” section. The next time you visit the casino, simply link your account to a Glücks Card by showing the barcode at reception. 
Alternatively, you can also fill out an application form directly at casino reception.

The opening hours are daily from 0 - 24:00. The parking rate per ½ hour is € 1.80. From May to September 15, the parking rate per 30 minutes is € 2.50.

For casino visitors there is a daily maximum of € 4,- or € 2,- for Glücks Card holders. Tickets are validated at the reception desk in the casino.

With the Glücks Card you can park for free in the in-house parking lots P1 and P2. If you don't yet have a Glücks Card, you can get one at reception.