FAQ

FAQ SERVICE

Questions and Answers

Here you will find information about visiting the casino and answers to frequently asked questions.

Visit a Casino

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Valid official photo identification (passport, personal identification card or driving licence) is required. ID card copies, e.g. on a smartphone, can not be accepted. Check-in takes place at reception on every visit. The ID card must be presented on every visit.

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

What is required for registration?

A valid official photo identification document* is required for registration. The Gaming Statute commits us to identifying guests by means of a valid official type of photo ID prior to allowing them admission to the casino. The security of our gaming operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.

Please note: copies of ID cards (in digital or physical form) can not be accepted.

*) The following photo IDs (both physically or as an “eAusweis” e-ID card) can be used as proof of identity:

Driver's License (both physically or as an “eAusweis” e-ID card)
Identity Card (physically)
Passport (physically)
Official ID Card (physically)