FAQ

How is a Dinner & Casino Night voucher redeemed?

Reserve your hotel room in a popular partner hotel prior to your visit. That can be done via the website www.casino-urlaub.at or by telephone. Please communicate from the start that you would like to redeem a Dinner & Casino Night voucher.

When checking into the hotel please have your voucher booklet ready. With your voucher booklet you also receive your chips at the casino and can enjoy a delicious 4-course menu. Alternatively, individual partner hotels also offer the menu in their own restaurant. Casino Seefeld and Zell/See offer the menu of our partner restaurants, which is not available in any casino restaurant.

How long are Casino vouchers valid?

All Casino vouchers bear an expiration date. For further information please contact our Service Center under the telephone number +43 1 534 40 50 or service@casinos.at.

Where can I find out about upcoming culinary events?

You can find out either in our culinary section under "Culinary Calendar" or in the "Event Calendar" select the category "Catering" and "All" click on "Search". All events with culinary components will be displayed.

Can I complete a (summer) internship at Casinos Austria?

For interns from universities of applied science Casinos Austria offers a variety of opportunities in technical and commercial areas. Every year in the summer months Casinos Austria offers pupils (aged 18 and over) and students the chance to work as seasonal help.
Seasonal help can get a taste of the work and insight into company practice.

How can you become a croupier/croupière at Casinos Austria?

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

How long does the application process take?

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

What vacancies are there currently at Casinos Austria?

You can find our current vacancies here.

Where can I apply for a position at Casinos Austria?

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

Vacancies and opportunity for unsolicited application

Where can I try my luck on the Internet?

In the virtual casino at www.win2day.at. Players must be over 18 and have a bank account in Austria. Further questions can be answered by the win2day-hotline on +43/1/79582 or help@win2day.at.

Casino Shop New

Available in German, the casino shop offers exclusive gift ideas for every occasion.

Whether for vouchers to print out or save on the smartphone, or high-quality voucher booklets and music CDs - here you will find gift ideas for every occasion. Order easily, securely and conveniently from home.

The Casino Shop is available in German only.

How can I purchase Dinner & Casino vouchers or other packages?

All vouchers can be purchased either on location, in one of the 12 casinos or in the online shop.

What concrete measures against gambling addiction sets Casinos Austria?

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming.

As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

Do the casinos have a dress code?

Gaming and dining is simply more beautiful in an elegant outfit, thus we kindly request appropriate, not too leisurely attire from our guests. Gentlemen are welcome with a shirt or polo shirt, long pants and closed shoes. Sportswear (sweatpants etc.) as well as coats and anorak are not allowed in the casino. Should you decide to visit us spontaneously you may purchase a polo shirt for 14.90 euro.

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How can I approach the Casino Salzburg?

You can easily reach Casino Salzburg at Klessheim castle by car, train or bus.
By car: A1 motorway exit Klessheim. Parking is free of charge directly in front of the Casino Salzburg.
 

Is smoking permitted in the casinos?

In the areas where food and drink are served smoking is completely banned in our casinos as of 1 November 2019.
We thank you for your understanding and look forward to your visit!

Parking at the Casino Salzburg?

You can park your car directly in front of the Casino Salzburg. The parking fee is free of charge.

What is required for registration?

A valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.

When does the Casino Salzburg open?

Slot Game from 11.00 am till 3,00 am. Casino Games from 04.00 pm till 3.00 am. The Casino Salzburg is closed on December 24th.

When does the Shuttle drive to the Casino Salzburg?

Our free shuttle service in the city of Salzburg: On Sunday till Thursday from 6.00 pm until 3.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 6.30 pm to 2.30 am from the city to the casino. On Friday and Saturday the shuttle runs from 5.00 pm until 4.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 5.30 pm to 3.30 am from the city to the casino. Reservation from 1.00 pm, stating your name, phone number as well as pick up time and place under tel .: +43 662 854455 18888. Not available on 24.12. and 31.12.