FAQ

1. Are the Casinos and Restaurants open?

All twelve Casinos Austria Casinos, including the Casino Restaurants, will remain closed until further notice including February 28, 2021 due to the COVID-19 regulations. These are the casinos in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See. This also affects all of the casino restaurants!

The health and safety of our guests and employees is our top priority. We thank you for your understanding in this extraordinary situation! Stay healthy and look after the people around you. We look forward to welcoming you again soon!

2. Do tickets for events that were cancelled still retain their validity?

If an event is postponed, the tickets already purchased remain valid. If an event is cancelled, you can return the tickets you purchased to the respective booking office where you bought them.

3. Can I make a table reservation for appointments up to March 1, 2021?

We are happy to accept your table reservations for appointments up to March 1, 2021. Please note that we are subject to the applicable statutory provisions and requirements and that reservations may only be possible to a limited extent.

Are there suggestions on topics for master's theses/diploma theses and dissertations?

The topics are discussed with students on an individual basis. If necessary, topics can also be specified by the company or agreed with a specific Division.

Can I complete a (summer) internship at Casinos Austria?

For interns from universities of applied science Casinos Austria offers a variety of opportunities in technical and commercial areas. Every year in the summer months Casinos Austria offers pupils (aged 18 and over) and students the chance to work as seasonal help.
Seasonal help can get a taste of the work and insight into company practice.

Can I write my master's thesis or dissertation at Casinos Austria?

Yes. We offer students the opportunity to write a master's thesis, diploma thesis or dissertation at Casinos Austria.
If you are interested in cooperating as part of your master's thesis/diploma thesis/dissertation, please send your request to personal@cal.at.

How can you become a croupier/croupière at Casinos Austria?

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

How does the application process at Casinos Austria work?

The information on the application process at Casinos Austria can be found here.

How long does the application process take?

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

How long does the training last?

The training lasts nine weeks and takes place in a casino in Austria.

What documents to I need to apply for an internship?

To apply for an internship, please send a short cover letter, your CV as well as a copy of your last marks to personal@cal.at.
In your letter it is important that you state the period in which you would like to complete the internship and the area of work and casino in which you are interested.

What does the training cost?

The costs of the training are borne by Casinos Austria. The applicants pay for food and lodging themselves.

What does the training involve?

The training involves the rules and operation of the game of American Roulette and Black Jack as well as training on internal company and legal matters.

What requirements are there to be accepted for training?

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous.
A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

What should my application contain?

Please attach a cover letter, CV and photograph to your online application. If you have marks from school and/or employment references, you may also upload these with your online application.

What vacancies are there currently at Casinos Austria?

You can find our current vacancies here.

When and where is the next training?

The dates of the courses as well as the location are based on the demand in our casinos. As soon as a course is planned, you will find the relevant information on our career pages.

Where can I apply for a position at Casinos Austria?

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

Vacancies and opportunity for unsolicited application

Where can I try my luck on the Internet?

In the "virtual casino" at https://www.win2day.at/. The prerequisite for participating in the online casino is a minimum age of 18 years and an Austrian residence. If you have any further questions on this topic, please contact the Win2day- Hotline on 0810/100 200 100 (max. € 0.10 / minute) or help@win2day.at.

Casino Shop

Available in German, the casino shop offers exclusive gift ideas for every occasion.

Whether for vouchers to print out or save on the smartphone, or high-quality voucher booklets - here you will find gift ideas for every occasion. Order easily, securely and conveniently from home.

The Casino Shop is available in German only.

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

Is smoking permitted in the casinos?

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019.
We thank you for your understanding and look forward to your visit!

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.

Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

What does the Casino Wien dresscode look like?

Dining and playing in stylish attire makes the whole experience more elegant, we ask out guests visiting the casino on the upper floors to wear appropriate clothing, which is not too casual, especially on Friday and Saturday we welcome you in your "smart casual" evening outfit! 

DOs: Suite, cocktail dress, blazer, nice jeans, shirt, elegant t-shirt, jacket, closed toe shoes for men, nice casual wear, neat appearance. Please leave your jacket or coat at our cloakroom!

DON’Ts: Shorts, flip flops, sandals for men, jogging trousers, hoodie, torn jeans, trainers, caps, hats, untidy clothing or appearance.

The Jackpot Casino at the ground floor has no dresscode. Visit us here in more casual attire.

What is required for registration?

A valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.