FAQ

How is a Dinner & Casino Night voucher redeemed?

Reserve your hotel room in a popular partner hotel prior to your visit. That can be done via the website www.casino-urlaub.at or by telephone. Please communicate from the start that you would like to redeem a Dinner & Casino Night voucher.

When checking into the hotel please have your voucher booklet ready. With your voucher booklet you also receive your chips at the casino and can enjoy a delicious 4-course menu. Alternatively, individual partner hotels also offer the menu in their own restaurant. Casino Seefeld and Zell/See offer the menu of our partner restaurants, which is not available in any casino restaurant.

Where can I find out about upcoming culinary events?

You can find out either in our culinary section under "Culinary Calendar" or in the "Event Calendar" select the category "Catering" and "All" click on "Search". All events with culinary components will be displayed.

Are there suggestions on topics for master's theses/diploma theses and dissertations?

The topics are discussed with students on an individual basis. If necessary, topics can also be specified by the company or agreed with a specific Division.

Can I complete a (summer) internship at Casinos Austria?

For interns from universities of applied science Casinos Austria offers a variety of opportunities in technical and commercial areas. Every year in the summer months Casinos Austria offers pupils (aged 18 and over) and students the chance to work as seasonal help.
Seasonal help can get a taste of the work and insight into company practice.

Can I write my master's thesis or dissertation at Casinos Austria?

Yes. We offer students the opportunity to write a master's thesis, diploma thesis or dissertation at Casinos Austria.
If you are interested in cooperating as part of your master's thesis/diploma thesis/dissertation, please send your request to personal@cal.at.

How can you become a croupier/croupière at Casinos Austria?

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

How does the application process at Casinos Austria work?

The information on the application process at Casinos Austria can be found here.

How long does the application process take?

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

How long does the training last?

The training lasts nine weeks and takes place in a casino in Austria.

What documents to I need to apply for an internship?

To apply for an internship, please send a short cover letter, your CV as well as a copy of your last marks to personal@cal.at.
In your letter it is important that you state the period in which you would like to complete the internship and the area of work and casino in which you are interested.

What does the training cost?

The costs of the training are borne by Casinos Austria. The applicants pay for food and lodging themselves.

What does the training involve?

The training involves the rules and operation of the game of American Roulette and Black Jack as well as training on internal company and legal matters.

What requirements are there to be accepted for training?

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous.
A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

What should my application contain?

Please attach a cover letter, CV and photograph to your online application. If you have marks from school and/or employment references, you may also upload these with your online application.

What vacancies are there currently at Casinos Austria?

You can find our current vacancies here.

When and where is the next training?

The dates of the courses as well as the location are based on the demand in our casinos. As soon as a course is planned, you will find the relevant information on our career pages.

Where can I apply for a position at Casinos Austria?

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

Vacancies and opportunity for unsolicited application

Are scheduled events taking place?

For information on individual events, please contact the organising casino by e-mail or telephone.

If the event is postponed, the tickets already purchased retain their validity. If the event is cancelled, you can return the tickets you purchased to the ticket office in which you purchased them.

The health and safety of our guests and employees is our top priority. We thank you for your understanding in this extraordinary situation.

Can I make a group booking for dates as of 14 April 2020 now?

No, no group bookings are being accepted at this time. The latest information on closing and reopening can be found here: https://www.casinos.at/en/casinos-austria/company.

Once our casinos reopen, we look forward to being there for you again, as always.

Can I redeem my dinner portion of a Dinner & Casino or Gourmet & Casino voucher in a partner restaurant during this period?

Information on the opening times and availabilities of our partner restaurants can be found directly on the homepage of the respective restaurant.

Can I reserve a table for 14 April 2020 or later now?

No, no table reservations are being accepted at this time. The latest information on closing and reopening can be found here: https://www.casinos.at/en/casinos-austria/company.

Once our casinos reopen, we look forward to being there for you again, as always.

Is the casino open?

No. In coordination with the authorities, Casinos Austria arranged for the closure of all twelve casinos in Austria, including the casino restaurants, as of Friday, 13 March 2020 at 17.00. These are the casinos as well as restaurants in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See.

For the time being, the closures of the casinos & restaurants are to continue until Monday, 13 April 2020.

The health and safety of our guests and employees is our top priority. We thank you for your understanding in this extraordinary situation.

Is the restaurant open?

No. In coordination with the authorities, Casinos Austria arranged for the closure of all twelve casinos in Austria, including the casino restaurants, as of Friday, 13 March 2020 at 17.00. These are the casinos as well as restaurants in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See.

For the time being, the closures of the casinos & restaurants are to continue until Monday, 13 April 2020.

The health and safety of our guests and employees is our top priority. We thank you for your understanding in this extraordinary situation.

Measures to deal with the corona virus?

In coordination with the authorities, Casinos Austria arranged for the closure of all twelve casinos in Austria on Friday, 13 March 2020. These are the casinos in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See. This also affects all of the casino restaurants!

The casino closures will continue until Monday, 13 April, 2020.

The health and safety of our guests and employees is our top priority. We thank you for your understanding in this extraordinary situation!

Where can I get the ticket costs back if events are canceled?

If an event is postponed, the tickets that have already been purchased remain valid. If an event is canceled, you can return your purchased tickets to the respective advance booking office where you bought them.

How can I purchase Dinner & Casino vouchers or other packages?

All vouchers can be purchased either on location, in one of the 12 casinos or in the online shop.

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

Is smoking permitted in the casinos?

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019.
We thank you for your understanding and look forward to your visit!

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.

What does the Casino Wien dresscode look like?

Dining and playing in stylish attire makes the whole experience more elegant, we ask out guests visiting the casino on the upper floors to wear appropriate clothing, which is not too casual, especially on Friday and Saturday we welcome you in your "smart casual" evening outfit! 

DOs: Suite, cocktail dress, blazer, nice jeans, shirt, elegant t-shirt, jacket, closed toe shoes for men, nice casual wear, neat appearance. Please leave your jacket or coat at our cloakroom!

DON’Ts: Shorts, flip flops, sandals for men, jogging trousers, hoodie, torn jeans, trainers, caps, hats, untidy clothing or appearance.

The Jackpot Casino at the ground floor has no dresscode. Visit us here in more casual attire.

What is required for registration?

A valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.