Terms and conditions of participation
in games of chance offered via e-mail or postal delivery
1. Organiser and participation
1.1. The games are organised by Casinos Austria AG, Rennweg 44, 1030 Vienna (“Casinos Austria”).
1.2. Eligible participants are all those who have completed their 18th year at the time of participation and have been contacted by Casinos Austria via email or postal delivery. The games can be played (i) by all participants or (ii) exclusively by the participants of a certain level of the “points & more” Glücks Card program (“RED”, “GOLD” or “PLATINUM” levels).
1.3. Persons who have been excluded from games of chance or promotions (i.e., from raffles, sweepstakes, competitions, prize draws or similar offers) by Casinos Austria are not eligible to participate. The same applies with regard to employees of Casinos Austria AG and Cuisino Ges.m.b.H. and to employees of companies that provide prizes for the games, none of whom are entitled to participate in any games of chance organised by Casinos Austria.
1.4. Participation in games of chance is voluntary and free of charge. The prizes may vary depending on the level of the "points & more" Glücks Card program. Participants may only take part in games of chance under their own name.
1.5. By participating in a game of chance, the participant accepts these terms and conditions of participation.
1.6. In addition, the visiting and gaming regulations of Casinos Austria AG also apply.
1.7. Casinos Austria reserves the right to refuse participants permission to participate or to exclude them from participating in the game. This right will be exercised particularly in the event of any violation of these terms and conditions of participation.
2. Promotion period, prizes and procedures
2.1. The promotion period, the prizes to be won - which may vary depending on the level of the “points & more” Glücks Card program on which the participant is participating -, any raffle dates and the procedures to be followed will be specified in the respective description of the game. The group of eligible participants will be notified of the games by e-mail or post.
2.2. The winners and/or prizes will be determined by Casinos Austria, their vicarious agents or commissioned third parties privately, without public participation, by means of an electronic drawing mechanism using a random generator.
2.3. The winner will be informed of the prize in writing by email to the email address notified upon participation. The winner must confirm acceptance of the prize by writing to Casinos Austria at email@example.com within 7 days of receipt of the notification of the prize; if this deadline is missed, the prize will be forfeited. Unless otherwise stated in the email notification, winnings must be collected directly from the casino. Lucky points won by a participant will be credited directly to the winner's customer account.
2.7 Any disadvantages that may result from providing incorrect contact data must be borne by the participants.
2.8. The winner shall bear all costs associated with the redemption of a prize (e.g. costs for travel to and from the event, taxes, fees and charges).
2.9. Unless the prizes are cash prizes, they cannot be redeemed in cash. The prizes cannot be exchanged and are not transferable.
2.10. Casinos Austria reserves the right to cancel or end the game of chance at any time without being obliged to give any reasons for doing so.
Except in cases of personal injury, the liability of Casinos Austria and its executive bodies, employees and vicarious agents arising from or in connection with the game of chance, irrespective of the legal ground on which such liability may be based, shall be limited to cases of intent or gross negligence.
4. Data protection
The personal data provided upon participation in a game of chance (e.g. name, e-mail address) will be processed by Casinos Austria exclusively for the purpose of playing and processing the game of chance and for the purpose of communicating with and contacting the winners. When the game is over, this data will be deleted again, provided there is no other justification for data processing (e.g. obtaining consent for mailings or participation in the Glücks Card program of Casinos Austria AG).
4.2. For further information on the way data is processed by Casinos Austria AG, see datenschutz.casinos.at or view the data protection declaration displayed in the casinos of Casinos Austria AG.
5. General provisions
5.1. For consumer information, please see smv.at or the information displayed in the casinos.
5.2. Casinos Austria assumes no liability for the technical availability and functioning of the games of chance. This includes, but is not limited to, cases in which, for technical or legal reasons, the proper implementation of the game of chance proves difficult or impossible, or there is a risk that undue influence may be exercised. Casinos Austria assumes no liability for lost chances of winning. There will be no written correspondence regarding the game, nor will participants have recourse to a court of law.
5.3. Should any provision of these terms and conditions of participation or any part of such a provision turn out to be ineffective, this shall not affect either the validity of the remainder of the provision or the terms and conditions of participation in general.
The games of chance and their implementation shall be governed exclusively by Austrian law.
Last updated: 1 July 2021