FAQ

01.  Are the casinos open?

We are pleased that all our casinos have been open on a limited basis. Please understand that due to the current regulations, considerable restrictions in the range of services and the number of guests are to be expected.

02. Are the casino restaurants open?

We are pleased that our casino restaurants in Baden, Bregenz, Graz, Innsbruck, Salzburg, Velden and Vienna are open again as part of a restricted operation. Redemption of gastronomy vouchers such as Dinner & Casino is possible in our casino restaurants. However, we would like to point out that there are severe restrictions on the number of guests in our casinos and casino restaurants.

03. Is the Casino Bar open?

We are pleased that our casino bars are open as part of restricted operations. Our employees in our casinos will be happy to provide you with detailed information and our offer. Please note that consumption directly at the bar is not possible.

04. Do I have to register before visiting the Casino?

No, registration is not required. Please note, however, that we are subject to considerable restrictions on the number of guests in our casinos. For this reason there may be a wait. Thank you for your understanding!

05. Vaccinated, tested or recovered - Does this rule also apply to a casino visit?

Please note that you must have a negative antigen or PCR test, proof of recovery from Corona or proof of vaccination with you when you visit the casino. Please present this with your official photo ID for inspection at reception when you check in.

Please observe the legal regulation and periods of validity:

Vaccinated:

• From day 22 up to max. 3 months after the first vaccination, in the event of full immunisation (all necessary vaccination doses) up to max. 9 months after the first vaccination

Tested:

• Self-administered antigen test recorded in an official data processing system up to max. 24 hours after taking it
• Official antigen test up to max. 48 hours after taking it
• Molecular-biological test up to max. 72 hours after taking it

Recovered:

• Proof of discharge up to max. 6 months
• Proof of neutralising antibodies up to max. 3 months

06. Is contact tracing required for a visit to the casino?

Yes, contact tracing is legally required at the casino so you can be contacted immediately if worse comes to worst. Our employees at the casino reception will be pleased to answer any questions you may have.

07. Do I have to wear an FFP2 mask when I visit the casino?

Wearing an FFP2 mask is required during your stay at the casino! Please wear an FFP2 mask when entering the casino. Of course our employees also wear FFP2 masks and change them regularly while on duty.

08. What safety and hygiene measures are there at the Casino?

Your health and that of our employees is top priority for us! Instead of shaking hands, we welcome you all the more warmly with a friendly smile. Please note that we are subject to considerable restrictions on the number of guests in our casinos. Therefore, please keep a safe distance of at least one metre to other persons and observe any distance markings on site. Plexiglass walls have been installed to ensure additional safety. For you to be able to enjoy the casino feeling to the fullest, our plans include regularly cleaning the gaming tables, slot machines, gaming equipment as well as surfaces that are frequently touched (handrails, door handles, lift buttons, etc.). Dispensers with disinfectant are available throughout the establishment so you can disinfect your hands at any time. Should you or someone in your household feel unwell, we ask you to refrain from visiting. Wearing an FFP2 mask is compulsory during your stay at the casino. Thank you for complying with our safety and hygiene measures!

09. What games are currently on offer?

Our casinos currently offer you a limited range of live games as well as a varied range of slot machines, in compliance with the necessary safety distance and our safety and hygiene measures.

10. Is it possible to play poker in the casino?

Our casinos currently offer you a limited range of live games. Unfortunately, poker cash games cannot be offered at the moment due to the severe restrictions. However, we look forward to welcoming you to Casino Salzburg and Casino Wien from June 10, or from June 11 at the Casinos in Baden, Bregenz, Innsbruck, Seefeld and Velden to a reduced number of poker cash games. Poker tournaments can unfortunately still not take place at the moment due to the limited operation. Please find the latest information about our poker offer on the Casino Poker homepages.

11. Are there any events or tournaments taking place at the casino at this time?

Due to the restricted operation, no events or tournaments are likely to take place in our casinos for a longer period of time. As soon as this is possible again, we will keep you up to date!

12. Are tickets for cancelled events still valid?

If an event is postponed, tickets that have already been purchased remain valid. If an event is cancelled, you can return your tickets to the ticket office where you purchased them.

13. Can I make a group reservation?

Unfortunately, it will not likely be possible to accept group reservations (e.g. birthday/company parties, a casino party, bachelor or bachelorette night) for a longer period of time due to the restricted operation and current regulations. Thank you for your understanding!

Are there suggestions on topics for master's theses/diploma theses and dissertations?

The topics are discussed with students on an individual basis. If necessary, topics can also be specified by the company or agreed with a specific Division.

Can I complete a (summer) internship at Casinos Austria?

For interns from universities of applied science Casinos Austria offers a variety of opportunities in technical and commercial areas. Every year in the summer months Casinos Austria offers pupils (aged 18 and over) and students the chance to work as seasonal help.
Seasonal help can get a taste of the work and insight into company practice.

Can I write my master's thesis or dissertation at Casinos Austria?

Yes. We offer students the opportunity to write a master's thesis, diploma thesis or dissertation at Casinos Austria.
If you are interested in cooperating as part of your master's thesis/diploma thesis/dissertation, please send your request to personal@cal.at.

How can you become a croupier/croupière at Casinos Austria?

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

How does the application process at Casinos Austria work?

The information on the application process at Casinos Austria can be found here.

How long does the application process take?

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

How long does the training last?

The training lasts nine weeks and takes place in a casino in Austria.

What documents to I need to apply for an internship?

To apply for an internship, please send a short cover letter, your CV as well as a copy of your last marks to personal@cal.at.
In your letter it is important that you state the period in which you would like to complete the internship and the area of work and casino in which you are interested.

What does the training cost?

The costs of the training are borne by Casinos Austria. The applicants pay for food and lodging themselves.

What does the training involve?

The training involves the rules and operation of the game of American Roulette and Black Jack as well as training on internal company and legal matters.

What requirements are there to be accepted for training?

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous.
A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

What should my application contain?

Please attach a cover letter, CV and photograph to your online application. If you have marks from school and/or employment references, you may also upload these with your online application.

What vacancies are there currently at Casinos Austria?

You can find our current vacancies here.

When and where is the next training?

The dates of the courses as well as the location are based on the demand in our casinos. As soon as a course is planned, you will find the relevant information on our career pages.

Where can I apply for a position at Casinos Austria?

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

Vacancies and opportunity for unsolicited application

Where can I try my luck on the Internet?

In the "virtual casino" at https://www.win2day.at/. The prerequisite for participating in the online casino is a minimum age of 18 years and an Austrian residence. If you have any further questions on this topic, please contact the Win2day- Hotline on 0810/100 200 100 (max. € 0.10 / minute) or help@win2day.at.

Casino Shop

Available in German, the casino shop offers exclusive gift ideas for every occasion.

Whether for vouchers to print out or save on the smartphone, or high-quality voucher booklets - here you will find gift ideas for every occasion. Order easily, securely and conveniently from home.

The Casino Shop is available in German only.

How long are Casino vouchers valid?

All Casino vouchers bear an expiration date. For further information please contact our Service Center under the telephone number +43 1 534 40 50 or service@casinos.at.

HOW DOES CASINOS AUSTRIA GUARANTEE THAT THE GAMES ARE PLAYED FAIRLY AND IN ACCORDANCE WITH THE LAW?

The permanent training of our gaming personnel who are trained to international standards as well as strict internal controls of the compliance with the legal rules guarantees a high degree of seriousness. 

HOW DOES CASINOS AUSTRIA PROTECT ITS GUESTS FROM CRIMINAL MANIPULATION OR ORGANIZED FRAUD?

Tight security is ensured through the international network of internal security organizations, the use of modern technology and the recruitment of highly qualified security staff. 

WHAT CONCRETE MEASURES AGAINST GAMBLING ADDICTION SETS CASINOS AUSTRIA?

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming.

As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

What is Cuisino?

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. These include ten restaurants as well as bars in the relevant casinos in addition to two businesses run solely as bars in Seefeld and in Zell am See.

Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

How do I pay at the casino?

In cash, with a bank card and credit cards (Visa, Master Card, Diners Club, JCB).

Is smoking permitted in the casinos?

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019.
We thank you for your understanding and look forward to your visit!

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.

Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

What dress code should I pay attention to when visiting the casino?

WOW, THAT LOOKS GREAT ON YOU!

If you’re looking for an experience in a one-of-a kind ambience, you also need the outfit. But let's be honest: it doesn't always have to be a cocktail dress or a smoking. That’s because there are numerous ways to achieve an elegant appearance these days. The important thing is to create a well-groomed impression that lives up to the flair of the casino. After all, every guest contributes to the fascination of the casino – and a certain WOW effect is always in vogue. And if you're looking for a term for our dress code, it's probably smart casual. But a look at the DOs & DON'Ts is certainly more helpful.

DOs:
Modern, stylish shirts and polos, gilets, blousons, pullovers, nice jeans with a jacket and smart sneakers are welcome. Of course, you should also feel free to wear a shirt, dress, skirt, blazer or suit. Coats and jackets should be left at the checkroom on the ground floor.

DON’Ts:
Shorts, flip flops, sandals or open-toed shoes for men, unsightly or dishevelled apparel, jogging trousers and sport shoes, caps and hats.

THERE ARE SOME EXCEPTIONS:
You are welcome to wear casual wear when you visit our Jackpot Casinos (Baden, Bregenz, Graz, Innsbruck, Vienna), as no dress code applies here. At Casino Velden and Casino Linz you can visit us every day until 6 p.m. also with neat shorts. 

What is required for registration?

A valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.