FAQ

How is a Dinner & Casino Night voucher redeemed?

Reserve your hotel room in a popular partner hotel prior to your visit. That can be done via the website www.casino-urlaub.at or by telephone. Please communicate from the start that you would like to redeem a Dinner & Casino Night voucher.

When checking into the hotel please have your voucher booklet ready. With your voucher booklet you also receive your chips at the casino and can enjoy a delicious 4-course menu. Alternatively, individual partner hotels also offer the menu in their own restaurant. Casino Seefeld and Zell/See offer the menu of our partner restaurants, which is not available in any casino restaurant.

What is Cuisino?

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. These include ten restaurants as well as bars in the relevant casinos in addition to two businesses run solely as bars in Seefeld and in Zell am See.

Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

Are events taking place at the casino?

Unfortunately, due to restricted operation, no events can take place in our casinos at this time. As soon as there is a relaxation concerning the number of guests, we will be pleased to be able to offer events again. For further information, our staff in one of the 12 Austrian casinos will be pleased to assist you.

Are the street cafés open?

The sidewalk gardens in Linz and Vienna as well as the café in Baden and the café in Velden, are open. You can find all details in german about the hygiene measures and exact opening times by clicking on the respective location:

Bistro Café Casino Baden, Schanigarten Casino Linz, Cafe Bistro 13er Casino Velden, Schanigarten Casino Wien

Are there currently (game) tournaments taking place in the casino?

Due to the current situation with regard to new corona infections, we are unfortunately currently unable to offer (game) tournaments (poker, baccarat, black jack etc.).

Are there currently game explanations for groups?

Due to the current situation with regard to new corona infections, we are currently unable to offer game explanations. It is particularly difficult to maintain a minimum distance of 1 m when declaring a game. The top priority is the health and safety of our guests and employees.

Can I make a group booking for dates now?

Group bookings are possible in our restaurants for a maximum of ten people, depending on availability. Group bookings in the casino are currently still subject to some conditions due to the current situation regarding new corona infections and are therefore only possible in a limited form. Our staff at one of the 12 Austrian casinos will be happy to provide you with more information.

Can I redeem my dinner portion of a Dinner & Casino or Gourmet & Casino voucher in a partner restaurant during this period?

Information on the opening times and availabilities of our partner restaurants can be found directly on the homepage of the respective restaurant.

Do I have to register ahead of my visit to the casino?

No, registration is not required. However, we would like to point out that we are subject to restrictions on the number of guests in our casinos. Therefore there may be waiting times. Thank you for your understanding.

Do I have to wear a mask when I visit the casino?

Wearing an oral-nasal mask is required during your stay at the casino. Please cover your mouth and nose with it. Guests seated at the machines or gaming tables can remove their masks if the seats are equipped with mechanical protection (acrylic glass walls). Face visors can also be used as mouth and nose protection.

Do tickets for events that were cancelled still retain their validity?

If an event is postponed, the tickets already purchased remain valid. If an event is cancelled, you can return the tickets you purchased to the respective booking office where you bought them.

Is it possible to play poker in the casino?

Casinos Baden, Bregenz, Innsbruck, Linz, Salzburg, Seefeld, Velden and Vienna are already offering poker cash games on a reduced scale again. The latest information concerning our poker services will be announced at poker.casinos.at and in our social media channels. For further information, our employees in one of the 12 Austrian casinos will also be delighted to assist you.

Is the casino open?

We are pleased to announce that our casinos are open under restricted operation. For further information, our staff in one of the 12 Austrian casinos will be pleased to assist you.

Is the casino restaurant and bar open?

We are pleased that our casino restaurants and casino bars are open under restricted operation. Please understand that due to the current situation in individual casinos, there may be changes in the opening times of our restaurants and bars due to current regional regulations. Casino restaurants and bars in Bregenz, Innsbruck, Kitzbühel, Kleinwalsertal, Salzburg, Seefeld and Zell am See close at 10 p.m., Casino restaurants and bars in Baden, Graz, Linz, Velden and Vienna close at 1 a.m.. The employees at our casinos will be pleased to assist you with details concerning our opening hours and our range of offers. 

What are the safety and hygiene measures for roulette?

We ask you to keep the safety distance of at least 1 meter at roulette. Our employees will be happy to place your assignments for you. Thank you for your understanding!

What safety and hygiene measures are there at the casino?

Your health and that of our employees is top priority for us! Instead of shaking hands, we welcome you all the more heartily with a friendly smile. Please note that we are subject to restrictions in the number of guests in our casinos. Therefore, please keep a safe distance of at least one metre to other persons and observe any distance markings on site. For you to be able to enjoy the casino feeling to the fullest, our plans include regularly cleaning the gaming tables, slot machines, gaming equipment as well as surfaces that are frequently touched (e.g. handrails, door handles, buttons in the lift). Wearing an oral-nasal mask is required during your stay at the casino. Thank you for complying with our safety and hygiene measures. 

Are there suggestions on topics for master's theses/diploma theses and dissertations?

The topics are discussed with students on an individual basis. If necessary, topics can also be specified by the company or agreed with a specific Division.

Can I complete a (summer) internship at Casinos Austria?

For interns from universities of applied science Casinos Austria offers a variety of opportunities in technical and commercial areas. Every year in the summer months Casinos Austria offers pupils (aged 18 and over) and students the chance to work as seasonal help.
Seasonal help can get a taste of the work and insight into company practice.

Can I write my master's thesis or dissertation at Casinos Austria?

Yes. We offer students the opportunity to write a master's thesis, diploma thesis or dissertation at Casinos Austria.
If you are interested in cooperating as part of your master's thesis/diploma thesis/dissertation, please send your request to personal@cal.at.

How can you become a croupier/croupière at Casinos Austria?

To be employed as a croupier at Casinos Austria requires completion of training as a junior croupier/croupière.

How does the application process at Casinos Austria work?

The information on the application process at Casinos Austria can be found here.

How long does the application process take?

We are trying to get back to applicants as soon as possible. It is very important to us to have a transparent application process and give our first feedback between 7-10 days after the application has reached us.

How long does the training last?

The training lasts nine weeks and takes place in a casino in Austria.

What documents to I need to apply for an internship?

To apply for an internship, please send a short cover letter, your CV as well as a copy of your last marks to personal@cal.at.
In your letter it is important that you state the period in which you would like to complete the internship and the area of work and casino in which you are interested.

What does the training cost?

The costs of the training are borne by Casinos Austria. The applicants pay for food and lodging themselves.

What does the training involve?

The training involves the rules and operation of the game of American Roulette and Black Jack as well as training on internal company and legal matters.

What requirements are there to be accepted for training?

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous.
A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

What should my application contain?

Please attach a cover letter, CV and photograph to your online application. If you have marks from school and/or employment references, you may also upload these with your online application.

What vacancies are there currently at Casinos Austria?

You can find our current vacancies here.

When and where is the next training?

The dates of the courses as well as the location are based on the demand in our casinos. As soon as a course is planned, you will find the relevant information on our career pages.

Where can I apply for a position at Casinos Austria?

We prefer online applications. On the career pages you will find our current vacancies as well as the opportunity for unsolicited application.

Vacancies and opportunity for unsolicited application

Where can I try my luck on the Internet?

In the "virtual casino" at https://www.win2day.at/. The prerequisite for participating in the online casino is a minimum age of 18 years and an Austrian residence. If you have any further questions on this topic, please contact the Win2day- Hotline on 0810/100 200 100 (max. € 0.10 / minute) or help@win2day.at.

Casino Shop New

Available in German, the casino shop offers exclusive gift ideas for every occasion.

Whether for vouchers to print out or save on the smartphone, or high-quality voucher booklets and music CDs - here you will find gift ideas for every occasion. Order easily, securely and conveniently from home.

The Casino Shop is available in German only.

How can I purchase Dinner & Casino vouchers or other packages?

All vouchers can be purchased either on location, in one of the 12 casinos or in the online shop.

How long are Casino vouchers valid?

All Casino vouchers bear an expiration date. For further information please contact our Service Center under the telephone number +43 1 534 40 50 or service@casinos.at.

HOW DOES CASINOS AUSTRIA GUARANTEE THAT THE GAMES ARE PLAYED FAIRLY AND IN ACCORDANCE WITH THE LAW?

The permanent training of our gaming personnel who are trained to international standards as well as strict internal controls of the compliance with the legal rules guarantees a high degree of seriousness. 

HOW DOES CASINOS AUSTRIA PROTECT ITS GUESTS FROM CRIMINAL MANIPULATION OR ORGANIZED FRAUD?

Tight security is ensured through the international network of internal security organizations, the use of modern technology and the recruitment of highly qualified security staff. 

WHAT CONCRETE MEASURES AGAINST GAMBLING ADDICTION SETS CASINOS AUSTRIA?

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming.

As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

How do I pay at the casino?

In cash, with a bank card and credit cards (Visa, Master Card, Diners Club, JCB).

Is smoking permitted in the casinos?

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019.
We thank you for your understanding and look forward to your visit!

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.

WHAT DRESS CODE IS TO BE OBSERVED AT CASINO LINZ?

Gaming and dining is simply lovelier in an elegant outfit. We therefore ask our guests to wear the appropriate attire when visiting the casino on the first floor.

DO‘s: suit, cocktail dress, long-sleeved shirt also without a jacket, t-shirt combined with a jacket, blazer, closed shoes for men, neat casual wear

DONT‘s: shorts, flip flops, sandals for men, running shoes

The Jackpot Casino is quite casual. You can visit us here in leisure wear.

What is required for registration?

A valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.