Members Club Conditions of Participation 2026

1. PARTICIPATION

1.1. Eligibility

Only persons aged 18 or older who have verified their identity by presenting official valid photo ID at a casino operated by Casinos Austria and who are not excluded from visiting Casinos Austria’s casinos are eligible to participate. More details can be found in the visitor and gaming regulations of the respective Casinos Austria casino or at casinos.at/casinos/besuchs-und-spielordnung. There is no legal entitlement to being admitted to the Members Club. Casinos Austria reserves the right to refuse admission to any participant without having to state a reason.

1.2. Start of Participation

Participation begins when the (digital) application form is completed at a Casinos Austria casino or by registering online via a user account at casinos.at.

1.2.1. Joining the Members Club by submitting an application

Participation in the Members Club officially begins once the application has been completed fully and correctly on site at a Casinos Austria casino using a Casinos Austria terminal and electronically signed by clicking the checkbox provided.

1.2.2. Joining the Members Club by registration using a user account

Participation in the Members Club officially begins after the registration process within the user account is completed. By registering on the website, participants create a user account and agree to the Terms and Conditions of the user account. Linking the user account to the membership requires acceptance of the Conditions of Participation in the Members Club and verification by presenting the generated barcode at the reception desk.

1.3. Changes to Personal Data

If there are any changes to a participant’s personal data, the participant must notify Casinos Austria immediately, either by e-mail to service@casinos.at or via the contact form on the Casinos Austria website, their user account, in person when visiting a casino, or by sending a letter to Casinos Austria AG.

1.4. Member Card

The Member Card is a playing card issued by Casinos Austria that is provided exclusively to participants in the Members Club. Like the Spiel Card, the Member Card enables you to play on slot machines and electronic terminals.

If a participant joins the Members Club according to 1.2.1. (by submitting an application), the personal Member Card will be handed over to the participant in a Casinos Austria casino.

If a participant joins the Members Club according to 1.2.2. (by registering while using a user account), the personal Member Card will also be handed over to the participant in a Casinos Austria casino.

The Member Card remains the property of Casinos Austria and is made available to participants free of charge for the duration of the period they are entitled to participate. Participants are obligated to handle the Member Card with proper care, and they must return it to a Casinos Austria casino upon termination of their membership in the Members Club.

The Member Card is personal and non-transferable. Participants may be asked to prove their identity.

Each Member Card comes with an individual PIN code that may not be passed on to any third party. If participants have forgotten their PIN or want to change it, they can contact our staff at the casino.

The Member Card is equipped with a magnetic strip containing the card number, which is also printed on the card.

The PIN code and magnetic strip can be used to access the electronic Cash Wallet and top up gaming credit or withdraw the balance.

The Members Club is set up in multiple tiers. Depending on how many level points participants have collected over the course of a calendar year, they will be issued with a RED Member Card, GOLD Member Card or PLATINUM Member Card at the casino.

2. CASINOS AUSTRIA MEMBERS CLUB

2.1. Advantage of the Members Club

The currently applicable benefits and promotions of the Members Club can be found on the casinos.at website. In addition, information about benefits and promotions may be provided via e-mail and regular mail as well as information material in the casinos. The benefits may change at any time without prior notice due to availability or operational requirements.

2.2. Acquisition of Bonus Points and Level Points

Definition of Bonus Points and Level Points:

Bonus Points can be redeemed for various services and products.
Level Points are used to classify players into one of the three levels.

At the slot machines and electronic terminals, participants have an opportunity to earn Bonus and Level Points based on the total amount of all their bets (betting amount) during the game, per session (Member Card in – Member Card out). Bonus Points and Level Points are always rounded down to whole numbers and are calculated individually for each complete session. The logic used to calculate Bonus Points and Level Points can be found at casinos.at/en/membersclub/programmdetails.

When Level Points are awarded at gaming tables, in tournaments with fees or in cash games, this is based solely on the basis of the respective participant’s individual playing behaviour. The Member Card must be presented at the respective gaming table before commencing the game. The points will only be awarded after the end of the playing day.

The daily limits per playing day and participant for maximum achievable Bonus Points and Level Points can be found at casinos.at/en/membersclub/programmdetails.

The respective number of points can be found in the personal area of the Members Club account and in e-mail notifications or can be requested at the reception desk in any Casinos Austria casino.

2.3. Redeeming Bonus Points

Bonus Points can be exchanged for services and products from Casinos Austria on presenting the Member Card at the casino. When redeeming Bonus Points, it is always the oldest valid Bonus Points that are used first. Casinos Austria may also use third parties, such as cooperation partners, to serve the redemption of Bonus Points. The redemption period, the required number of Bonus Points to be redeemed and the types of services can be found at casinos.at/en/membersclub/programmdetails and in the personal area of the Members Club account. Bonus Points may not be redeemed for cash.

Level Points cannot be redeemed.

2.4. Classification and Benefits based on Level Points

Based on Level Points, the following levels can be attained in the Members Club:

RED
GOLD
PLATINUM

The classification using Level Points and the current benefits of each level of the Members Club can be found at casinos.at/en/membersclub/programmdetails. Casinos Austria reserves the right to adjust the classification of levels based on Level Points, the calculation period, and the period of validity.

2.5. Expiration of Bons Points and Level Points

Bonus Points are valid for at least 24 months (two years) from the time they are acquired. Once a year (effective date: December 31), all Bonus Points older than two years expire automatically without any entitlement to replacement.

The Level Points are reset to zero once a year (effective date: January 1). From this point on, participants start accumulating Level Points for the next calculation period.

2.6. Consumption of Food & Beverages based on Level

2.6.1. Authorisation

Depending on the level, a Member Card holder is exclusively entitled to use the offers and benefits associated with the Members Club for the consumption of food and beverages in Casinos Austria casinos.

Offers related to food and beverage consumption may only be claimed upon personal presentation of the Member Card in any Casinos Austria bar and gaming area, but not in Cuisino restaurants (indoor or outdoor areas). Food and beverage service offers are subject to change. The current bar menus are available in the bar areas and clearly indicate the respective levels.

2.6.2. Misuse of the Card

Transferring the Member Card to a third party for the purpose of consuming food and/or beverages constitutes misuse of the Member Card.

In the event of abusive consumption behaviour (e.g. use of the food or beverage not just for personal use, excessive alcohol consumption) by the Member Card holder, Casinos Austria may at any time discontinue the granting of food and beverage-related service benefits or immediately exclude the participant from the Casinos Austria Members Club in accordance with item 3.2. of the Conditions of Participation.

3. TERMINATION OF MEMBERSHIP

In the event of termination of participation in the Members Club (termination by participants or Casinos Austria, exclusion from the Members Club), all Bonus Points and Level Points will expire, meaning that participants will no longer be entitled to any benefits related to the Members Club.

Any available gaming credit can be obtained using a personal playing card.

On termination of membership, the participant must return the Member Card to a Casinos Austria casino.

If participants activated the user account functionality in accordance with item 1.2.2. with their Members Club account, this functionality will be deactivated upon termination of membership.

3.1. Termination by Participants

Participants may terminate their participation in the Members Club at any time, without having to state a reason, by sending an e-mail to service@casinos.at or via the contact form on the Casinos Austria website, in person when visiting a Casinos Austria casino, by calling +43 1 534 40 50 or by sending a letter to Casinos Austria AG – Datenschutz, Rennweg 44, 1038 Vienna, Austria.

3.2. Exclusion from the Members Club

Casinos Austria is authorised to exclude a participant from taking part in the Members Club for an important reason at any time without adhering to any particular notice period. Important reasons are deemed to include:

3.2.1. If the participant is excluded from visiting casinos operated by Casinos Austria

3.2.2. If the participant is restricted from visiting casinos operated by Casinos Austria

3.2.3. If the participant misuses the Member Card in accordance with item 6.2. of the Conditions of Participation

3.2.4. If a revocation takes place in accordance with item 5.1.

3.2.5. If the participant objects to a change in the terms and conditions of the Members Club in accordance with item 6.3. of the Conditions of Participation

3.2.6. If the participant violates any other important provision of the Conditions of Participation

3.2.7. If the participant has not visited a Casinos Austria casino or interacted with Casinos Austria over the course of the last three years. Interaction is defined as the use of the participant’s personal user account.

3.3. Termination ot the Members Club

Casinos Austria reserves the right to terminate the Members Club at any time. In this case, the planned termination will be announced on the casinos.at website with a notice period of at least 3 months. Once the Members Club has been terminated, Bonus Points and Level Points can no longer be collected. Bonus Points that have already been collected must be redeemed before the Members Club is terminated; otherwise all associated discounts and benefits related to the Members Club will expire without replacement.

Casinos Austria reserves the right to discontinue the Members Club in whole or with respect to a specific part at any time without prior notice if the implementation proves to be inadmissible due to statutory provisions or binding decisions by a court or administrative authority. In this case, participants are not entitled to any claims against Casinos Austria due to the discontinuation of the Members Club or any parts thereof, even if no more Bonus Points or promotions can be redeemed.

4. LIABILITY DISCLAIMER

Should the participant be unable to acquire or redeem Bonus Points or Level Points or otherwise take advantage of all the benefits of the Members Club due to a malfunction or failure in the technical operation of Casinos Austria, Casinos Austria will only be liable in the event of malicious intent or gross negligence.

In addition, Casinos Austria and its contractual partners cannot be held liable for any damages incurred by participants in connection with their participation in the Members Club unless Casinos Austria or one of its contractual partners is guilty of malicious intent or gross negligence with regard to the damage.

5. DATA PROTECTION AND TELECOMMUNICATIONS

5.1. Data Protection

Casinos Austria AG, Rennweg 44, 1038 Vienna, Austria automatically collects the following personal data in the context of and for the purpose of implementing the Members Club as well as for customer support, namely gender, name, date of birth, citizenship (if indicated), e-mail address(es), address(es), telephone number(s), interests (with regard to culinary offerings, events, gaming offers), company, title, orders and purchasing behaviour in the online shop, use of promotions/consumption during visits to the casinos, participation in prize draws and prize games as well as data related to visits and gaming in the casinos in accordance with item 2.

Casinos Austria automatically processes and determines the personal data in accordance with Art 6 lit b) in conjunction with lit a) or lit f) of the General Data Protection Regulation for purposes that serve the implementation of the programme, in particular for the purpose of customer care as well as in support of Casinos Austria’s legitimate interest in presenting direct advertising to customers.

Likewise, the previously mentioned data will be processed on the basis of Para. 174 of the 2021 Telecommunications Act (TKG 2021) for the purpose of sending advertising material in accordance with item 5.2 of these Conditions of Participation. Casinos Austria will only transfer the data to third parties to the extent necessary for Casinos Austria to implement the programme. In particular, data relating to services and benefits offered by cooperation partners to the participant in connection with participation in the programme by Casinos Austria will not be transmitted or passed on to cooperation partners without the participant’s separate consent. These personal data will only be stored for this purpose as long as the participant has not revoked their consent.

Casinos Austria uses analysis software for the purpose of calculating Bonus and Level Points and – provided that consent has been given – for the purpose of providing mailings and information that can be individually adapted to participants’ needs and requirements. These data are also used for player protection measures (Responsible Gaming Measures) by Casinos Austria. Additional information can be found in Casinos Austria AG’s Data Privacy Policy at casinos.at/en/privacy-statement.

5.2. Telecommunications

As long as the required consent has been given, Casinos Austria will process the following data:

Personal master data (e.g. email address(es), name, date of birth, nationality, mailing address(es), phone number(s))
Gaming and visiting behaviour and preferences (e.g. interests (food and beverages, events, gaming offers), company, purchasing behaviour in the online shop, use of promotions/consumption, participation in prize draws and competitions, as well as data regarding visiting and gaming behaviour in the casinos)
Reactions to advertising measures and advertising performance measurement data (e.g. time of opening e-mails, links clicked within e-mails, time spent, device, operating system, browser)
Marketing profiling data (e.g. data from the consolidation and analysis of gaming and visiting behaviour as well as preferences)
Technical traffic data, in particular from the use of websites and apps (e.g. information about the device used, operating system, browser, time and frequency of access)

This information may be used within the context of the Members Club to send participants personalised electronic communications – direct advertising in accordance with the provisions of the 2021 Telecommunications Act (TKG 2021) – (e.g. by e-mail, SMS, push notifications, pop-ups, messenger services or similar technologies) as well as mailings by post containing information about promotions and offers, the range of games and betting options (e.g. poker tournaments, casino tournaments), services (e.g. benefits related to the Members Club, information about player protection, customer surveys and shop promotions of the Casinos Austria Online Shop (e.g. for the purchase of vouchers, special offers and discount promotions)), prize draws and current competitions from Casinos Austria AG, as well as benefits from cooperation partners.

This type of data processing constitutes profiling in accordance with Article 4(4) of the GDPR. Profiles are created about the participants that indicate the likelihood of their future gaming and visiting behaviour as well as their preferences, in order to generate tailored, individualised advertising and marketing measures. Participants will also be classified into specific target groups.

5.3. Right of Withdrawal

Participants may revoke their consent to receive mailings and information in accordance with item 5.2 at any time, free of charge, via a link in the e-mail, by sending an e-mail to service@casinos.at, by calling +43 1 534 40 50, by sending a letter to Casinos Austria AG – Data Protection Department, Rennweg 44, A-1038 Vienna, or by appearing in person at any Casinos Austria casino, so that the processing of personal data is no longer permitted from the time of receipt of this withdrawal of consent. The lawfulness of the processing of personal data until that withdrawal of consent is received remains unaffected.

It is expressly noted that an objection to the receipt of mailings and information in accordance with item 5.2. does not terminate the participant’s membership in the Members Club. Participants that joined the Members Club according to item 1.2.1 can request the current status of their Bonus Points and Level Points in a Casinos Austria casino. Participants that joined the Members Club according to item 1.2.2 can find the current status of their Bonus Points and Level Points via their user account.

6. RESPONSIBLE GAMING

Responsible Gaming is one of Casinos Austria’s most important areas of concern. A casino visit should be about enjoyable gaming in a pleasant atmosphere and an exciting leisure experience. Participation in the Members Club is meant to support this. Most people engage in gaming responsibly and within their means. Casinos Austria takes the legislation associated with player protection very seriously. If there is any indication that continued participation in gaming or in the Members Club may pose a risk to a participant, they will be terminated from the Members Club and Responsible Gaming Measures will be initiated or continued. Additional information can be found at playsponsible.at.

7. MISCELLANEOUS

7.1. Loss or theft

7.1.1 In case of loss or theft of the Member Card or if a participant suspects that an unauthorised person knows the PIN code and/or is in unauthorised possession of another person’s Member Card, the participant must immediately inform the staff at the casino or the Casinos Austria Customer Service Centre by sending an e-mail to service@casinos.at or by calling +43 1 534 40 50. In this case, Casinos Austria will immediately block the Member Card. Bonus Points and Level Points are tied to the person and cannot be used by unauthorised persons.

7.1.2. Participants can request to have their Member Card re-issued
If the participant does not wish to have the Member Card re-issued, their membership of the Members Club and, where applicable, their ability to use their account will remain unchanged. In the event of misuse or repeated loss of the Member Card, Casinos Austria reserves the right to decide whether to issue a new Member Card.

7.1.3. The effective date for the game balance is the date on which the participant notifies Casinos Austria of the loss or theft.

7.1.4. Casinos Austria is authorised to block a participant’s Member Card account for redemption and to transmit data to law enforcement authorities if there is concrete suspicion of abuse that may be relevant under criminal law.

7.2. Misuse of the Member Card

7.2.1. Only the participant to whom the Member Card was assigned is eligible to participate in the gaming offers and the Members Club. The sale, exchange or other transfer or misuse of the Member Card, including the transfer of the PIN code, is prohibited.

7.2.2. In the course of transferring the Member Card, including passing on the PIN code, any winnings and losses will be attributed to the Member Card used. In case of a dispute with regard to the allocation of winnings and losses, the amount in question will be held in escrow until the matter is fully resolved.

In such a case, any acquired Bonus and/or Level Points will not be credited or may be deducted again by Casinos Austria. Irrespective of this, Casinos Austria retains the right to exclude players from participation in the Bonus Programme with respect to item 3.2.3.

7.3. Changes to the Bonus programme or the Conditions of Participation

Casinos Austria reserves the right to make significant changes or additions to the Conditions of Participation, the points collection system and the classification based on Level Points or other processes described in the programme documents and communication media at any time, in particular the Conditions of Participation in the points collection system and the benefits and offers associated with the Member Card. Participants will be notified of any significant changes or additions to the Conditions of Participation by sending them to the last e-mail address provided to us, by posting them at the reception desks in the casinos, or by publishing them at www.casinos.at. Any changes or additions to the Conditions of Participation are deemed to have been approved within the context of Para. 6 (1) (2) of the Austrian Consumer Protection Act (KSchG) unless the participant objects in writing by sending an e-mail (mail@casinos.at) within 4 weeks (28 days) of being notified.

If a participant objects to a significant change or addition to the Conditions of Participation, they will be excluded from the Members Club in accordance with item 3.2.

7.4. Jurisdiction, legal venue

Austrian law will apply while excluding the UN Convention on Contracts for the International Sale of Goods. For any disputes arising from or in connection with this legal relationship, the responsible court in Vienna, Austria, has jurisdiction.

7.5. Severability Clause

To the extent that individual provisions of these Conditions of Participation are or become invalid in whole or in part, the validity of the remaining provisions will not be affected. Any invalid provision will be replaced by a legal provision that is intended to achieve the same purpose. The same applies to any lacunae in the provisions.

Valid as of January 1, 2026

TERMS OF PARTICIPATION VALID AS OF JANUARY 1, 2026

CASINOS AUSTRIA MEMBERS CLUB