1.1. Eligibility
Only persons aged 18 or older who have verified their identity by presenting official valid photo ID at a casino operated by Casinos Austria and who are not excluded from visiting Casinos Austria’s casinos are eligible to participate. More details can be found in the visitor and gaming regulations of the respective Casinos Austria casino or at casinos.at/casinos/besuchs-und-spielordnung. There is no legal entitlement to being admitted to the Members Club. Casinos Austria reserves the right to refuse admission to any participant without having to state a reason.
1.2. Start of Participation
Participation begins when the (digital) application form is completed at a Casinos Austria casino or by registering online via a user account at casinos.at.
1.2.1. Joining the Members Club by submitting an application
Participation in the Members Club officially begins once the application has been completed fully and correctly on site at a Casinos Austria casino using a Casinos Austria terminal and electronically signed by clicking the checkbox provided.
1.2.2. Joining the Members Club by registration using a user account
Participation in the Members Club officially begins after the registration process within the user account is completed. By registering on the website, participants create a user account and agree to the Terms and Conditions of the user account. Linking the user account to the membership requires acceptance of the Conditions of Participation in the Members Club and verification by presenting the generated barcode at the reception desk.
1.3. Changes to Personal Data
If there are any changes to a participant’s personal data, the participant must notify Casinos Austria immediately, either by e-mail to service@casinos.at or via the contact form on the Casinos Austria website, their user account, in person when visiting a casino, or by sending a letter to Casinos Austria AG.
1.4. Member Card
The Member Card is a playing card issued by Casinos Austria that is provided exclusively to participants in the Members Club. Like the Spiel Card, the Member Card enables you to play on slot machines and electronic terminals.
If a participant joins the Members Club according to 1.2.1. (by submitting an application), the personal Member Card will be handed over to the participant in a Casinos Austria casino.
If a participant joins the Members Club according to 1.2.2. (by registering while using a user account), the personal Member Card will also be handed over to the participant in a Casinos Austria casino.
The Member Card remains the property of Casinos Austria and is made available to participants free of charge for the duration of the period they are entitled to participate. Participants are obligated to handle the Member Card with proper care, and they must return it to a Casinos Austria casino upon termination of their membership in the Members Club.
The Member Card is personal and non-transferable. Participants may be asked to prove their identity.
Each Member Card comes with an individual PIN code that may not be passed on to any third party. If participants have forgotten their PIN or want to change it, they can contact our staff at the casino.
The Member Card is equipped with a magnetic strip containing the card number, which is also printed on the card.
The PIN code and magnetic strip can be used to access the electronic Cash Wallet and top up gaming credit or withdraw the balance.
The Members Club is set up in multiple tiers. Depending on how many level points participants have collected over the course of a calendar year, they will be issued with a RED Member Card, GOLD Member Card or PLATINUM Member Card at the casino.