Eligibility is restricted to people over 18 years of age who have sufficiently proven their identity when visiting establishments of Casinos Austria and are not excluded from visiting establishments of Casinos Austria.
A legal entitlement to admittance to participate in the Glücks Card "points & more” programme does not exist. Casinos Austria may refuse admittance to participate without statement of reasons.
1.2. Beginning of participation
1.2.1. Participation upon request
Participation begins at the request of the participant. The request to participate in the Glücks Card "points & more" programme must be submitted to Casinos Austria duly completed and signed or electronically by clicking on a checkbox and confirming on an electronic terminal device.
1.2.2. Participation after My Casinos Austria App registration
1.3. Amendment of data
Participants are obliged to notify Casinos Austria of any change in their personal data without undue delay.
1.4. Glücks Card
If participation in the Glücks Card "points & more” programme is made in accordance with section 1.2.1. (upon request), then the participant
shall be given the personal Glücks Card at an establishment of Casinos Austria.
If participation in the Glücks Card „points & more” programme is made in accordance with section 1.2.2. (after My Casinos Austria App registration), then the participant shall be given the personal physical Glücks Card at an establishment of Casinos Austria upon request.
The Glücks Card shall remain the property of Casinos Austria and is placed at the disposal of the participant free of charge for the duration
of eligibility. The participant is obliged to handle the Glücks Card with care and must hand it over to Casinos Austria upon termination of participation in the Glücks Card „points & more” programme.
The Glücks Card is strictly personal and non-transferable. Glücks Card holders are required to prove their identity upon request.
The Glücks Card has a unique PIN code, which may not be disclosed to any third party. Participants may refer to one of our staff members in an establishment if they have forgotten or wish to change their PIN.
The Glücks Card also has a magnetic strip, which stores the card number that is visible on the card.
The PIN code and magnetic strip permit access to the electronic cash wallet, which can be topped up with gaming capital or used for paying with game credits.
The bonus programme has several levels. Depending on how many status points participants accumulate in a calendar year, they will be given a Glücks Card 'RED', 'GOLD' or 'PLATINUM' in the casino.
2. GLÜCKS CARD BONUS PROGRAMME
2.1. Welcome chips and benefits
2.1.1. Welcome chips
Every Glücks Card holder can acquire gaming capital worth EUR 30 at a reduced price per visit and day of gaming in an establishment of Casinos Austria.
2.1.2. Benefits of the Glücks Card 'points & more' programme
Current Glücks Card „points & more” programme benefits and promotions can be found on the website at casinos.at/en/casinos-austria/gluecks-card. Benefits and promotions can also be found in mailings and information sent by email, information in the My Casinos Austria App and in information material available in an establishment.
2.2. Acquiring lucky points and status points
Every participant can acquire lucky points and status points per session (Glücks Card in - Glücks Card out) based on the amount transacted/bet (sum of all the stakes put up):
EUR 10 transacted/bet on an electronic gaming machine (except roulette and poker machines) = one lucky point and one status point
EUR 20 transacted/bet on an electronic gaming machine (on roulette and poker machines) = one lucky point and one status point
EUR 20 transacted/bet on easy roulette and stadium games = one lucky point and one status point
Casinos Austria may also create additional opportunities to acquire lucky points and status points.
The respective points balance can be found on the app and in mailings sent by email or requested at the reception of an establishment of Casinos
No more than 3,000 lucky points may be obtained per day of gaming and participant. There is no limit on the amount of status points that can be acquired. Details can be found on the website at casinos.at/en/casinos-austria/gluecks-card.
2.3. Redeeming lucky points
Acquired lucky points can be exchanged for services and merchandise of Casinos Austria from the following day of gaming after the Glücks Card is presented in person at an establishment. The oldest valid lucky points are always used up first when lucky points are redeemed. Casinos Austria is entitled to engage third parties to provide the services, as well as to enable the redemption of lucky points at third parties, including but not limited to its cooperation partners. The period of validity, required number of lucky points to be redeemed, and nature of the services can be found on the website at casinos.at/en/casinos-austria/gluecks-card and the My Casinos Austria App. There is no redeemable cash value.
Status points cannot be redeemed.
2.4. Classification and benefits of status points
Status points define classification to one of three levels.
Based on status points, the following levels can be reached in the Glücks Card 'points & more' programme:
Glücks Card 'RED': less than 2,000 status points
Participants with the Glücks Card 'RED' receive mainly event invitations, treats and can exclusively participate in prize games and special lucky point promotions.
Glücks Card 'GOLD': from 2,001 to 20,000 status points
In addition to the benefits of Glücks Card 'RED', participants can also make use of dining services, as defined.
Glücks Card 'PLATINUM': more than 20,001 status points
Participants can make use of additional services beyond the benefits of Glücks Card 'GOLD'.
Classification to the next higher level happens automatically once the respective number of status points is exceeded. The status is always valid for the current and following calendar year as soon as the level is reached.
The period of calculation for status points runs from 1 January to 31 December of each year.
2.5. F&B consumption based on status points
Depending on status, the cardholder has an exclusive entitlement to make use of offers and benefits associated with the Glücks Card 'GOLD' or 'PLATINUM' when consuming food or beverages (F&B services) in an establishment of Casinos Austria.
In each case, valid F&B offers may only be made use of after the cardholder presents the Glücks Card in person at any bar or gaming area of Casinos Austria but not in restaurants of Cuisino (indoor and outdoor areas). We reserve the right to amend offers. In each case, valid bar menus are available in the bar areas.
2.5.2. Improper use
Giving the Glücks Card 'GOLD' or 'PLATINUM' to a third party for the purpose of F&B consumption constitutes improper use of the Glücks Card.
Casinos Austria may at any time discontinue the provision of F&B services in the event of improper consumer behaviour (e.g. consumption for reasons other than personal enjoyment, excessive consumption of alcohol) by the cardholder or immediately exclude the participant from the Glücks Card „points & more” programme in accordance with section 3.2. of the Eligibility Requirements.
2.6. Expiry of lucky points and status points
Lucky points are valid for at least 24 months (two years) from their acquisition. Any lucky points older than two years automatically expire with no entitlement to replacement once each year (cut-off date: 30 December).
Status points are reset to zero once each year (cut-off date: 1 January), after which participants start collecting for the next 12-month period of calculation.
3. TERMINATION OF PARTICIPATION IN THE PROGRAMME
In the event of termination of participation in the programme (by either the participant or Casinos Austria, exclusion from participation in the programme), any lucky points or status points shall expire. This means that the participant shall no longer be entitled to benefits associated with Glücks Card "points & more” programme.
Any game credits on the Glücks Card will be transferred to a non-personalised game card in an establishment.
The participant is required to return the Glücks Card to an establishment of Casinos Austria after termination of participation in the programme.
If the participant has enabled the Glücks Card functionality in accordance with section 1.2.2. in the app, then this functionality shall be disabled automatically upon exclusion from the programme.
3.1. Termination by the participant
The participant may terminate participation in the Glücks Card "points & more” programme at any time without giving a reason by sending an email to email@example.com, via the contact form on the Casinos Austria website, in person when visiting an establishment, by calling +43 1 53440 50 or in a letter to Casinos Austria AG – Data Privacy, Rennweg 44, A-1038 Vienna.
3.2. Exclusion from the programme
Casinos Austria is entitled to exclude a participant from the programme at any time for valid reasons without observing a period of notice. Valid reasons include but are not limited to:
3.2.1. if the participant is excluded from visiting establishments of Casinos Austria;
3.2.2. if restrictions are imposed on the participant's visits to establishments of Casinos Austria;
3.2.3. if the participant uses the Glücks Card improperly according to section 6.2. of the Eligibility Requirements;
3.2.4. in the event of withdrawal in accordance with section 5.1.;
3.2.5. if the participant objects to an amendment to the terms and conditions of the programme in accordance with section 6.3. of the Eligibility Requirements;
3.2.6. if the participant violates any other material provision of the Eligibility Requirements, or
3.2.7. if the participant has not visited an establishment of or interacted with Casinos Austria in the last three years, where use of the app and web platforms or responding to emails constitutes interaction.
3.3. Termination of the Glücks Card "points & more” programme
Casinos Austria reserves the right to terminate the Glücks Card „points & more” programme at any time. In this case, the planned termination will be announced on the website at casinos.at/en/casinos-austria/gluecks-card and/or in the app at least two months beforehand. Lucky points and status points cannot be collected after termination of the Glücks Card „points & more” programme. Lucky points already collected must be redeemed within one month of termination of the Glücks Card "points & more” programme or otherwise forfeited.
If the Glücks Card "points & more” programme is terminated, then any associated discounts and benefits arising from the programme shall expire within one month of termination.
Casinos Austria also reserves the right to discontinue the Glücks Card "points & more” programme in full or in part at any time without prior notice if its implementation proves inadmissible due to legal regulations or the binding decisions of a court or administrative body. The participant has no claim against Casinos Austria for discontinuation of all or parts of the Glücks Card "points & more” programme, including if it is no longer possible to redeem lucky points or promotional offers, in such a case.
4. LIABILITY AND DISCLAIMER
4.1. Participant's liability in the event of improper use of the Glücks Card
If the participant or a third party inflicts damage on Casinos Austria due to improper use of the Glücks Card, then the participant shall be liable and will hold harmless and indemnify Casinos Austria.
Casinos Austria reserves the right to refuse to pay out prizes or grant other benefits that the participant or a third party has acquired through the improper use – regardless of degree of culpability – of the Glücks Card until conclusive determination of the facts.
Casinos Austria shall only be liable in the event of intent or gross negligence if the participant is unable to acquire or redeem lucky points or status points or otherwise enjoy all the benefits arising from the Glücks Card "points & more” programme due to a malfunction or indication error in the technical operation of Casinos Austria.
Furthermore, Casinos Austria and its contractual partners shall not be liable for any damages suffered by participants in connection with their participation in the Glücks Card "points & more” programme, unless Casinos Austria or one of its contractual partners has acted with intent or gross negligence with regard to the occurrence of damage.
5. DATA PRIVACY, TELECOMMUNICATIONS and Right of Objection
5.1. Data privacy
Within the framework and for the purpose of implementing the Glücks Card "points & more” programme, as well as to provide customer support, Casinos Austria AG, Rennweg 44, A-1038 Vienna collects the following personal data with the aid of computer technology: gender, name, date of birth, nationality, as well as (if available and/or provided) email address(es), address(es), telephone number(s), interests (dining, events, range of games), company, title, orders and purchasing behaviour in the online shop, the use of promotions/items consumed during visits to an establishment, participation in prize games and draws, as well as data concerning visits to and gaming at establishments in accordance with section 2.
Casinos Austria collects and processes personal data with the aid of computer technology pursuant to Article 6(b) in conjunction with Article 6(a) or Article 6(f) GDPR for the purpose of implementing the programme, in particular for the purpose of customer support and on the basis of the legitimate interest Casinos Austria has in sending direct advertising to customers.
The above data are also processed on the basis of Article 107 of Austria's Law on telecommunications (Telekommunikationsgesetz - TKG) for the delivery of advertising material in accordance with section 5.2. of these Eligibility Requirements. Casinos Austria shall disclose the aforementioned data to third parties only insofar as so doing is necessary for implementation of the programme by Casinos Austria. In particular, data provided by Casinos Austria regarding the services and benefits of cooperation partners offered to the participant within the framework of participating in the programme shall not be transmitted or disclosed to such cooperation partners without the participant's explicit consent. These data shall remain stored for this purpose only until the participant withdraws her/his consent.
Casinos Austria uses analysis software (profiling) for the purpose of calculating lucky points and status points, as well as for delivering mailings and information, which can be adapted individually according to the needs and requirements of the participant. Such data are also used for player protection measures of Casinos Austria (responsible gaming). More information on this is available in the privacy statement of the Casinos Austria AG & Österreichische Lotterien GmbH group of companies, which can be retrieved at casinos.at/en/casinos-austria/company/privacy-statement.
Casinos Austria sends direct mail to the participant in accordance with the provisions of the TKG.
On the basis of her/his personal data, i.e. (if available and/or provided) email address(es), name, date of birth, nationality, address(es), telephone number(s), interests (dining, events, range of games), company, shopping behaviour in the online shop, use of promotions/items consumed, participation in prize games and draws, as well as data concerning visits to and gaming at establishments, the participant receives personalised mailings and information by email, text message, post and telephone from Casinos Austria. The mailings and information contain both general news and news that has been personalised according to the participant's interests about promotions and offers (e.g. entrance fee discounts, vouchers, dining services, events, highlights from the world of lotteries), the gaming and betting programme (e.g. poker tournaments, casino tournaments), services (e.g. information about player protection, customer surveys and Glücks Card 'points & more' programme benefits), promotions in the Casinos Austria online shop (e.g. for purchasing vouchers, special offers and discounts), current prize games and draws organised by the Casinos Austria AG & Österreichische Lotterien GmbH group of companies (Casinos Austria AG, Österreichische Lotterien Gesellschaft m.b.H., Glücks- und Unterhaltungsspiel Betriebsges.m.b.H., Österreichische Sportwetten Gesellschaft m.b.H., Casinos Austria International Holding GmbH, Cuisino Ges.m.b.H. and Congress Casino Baden Betriebsgesellschaft m.b.H.), as well as cooperation partner benefits insofar as they are offered under the Glücks Card "points & more” programme.
RIGHT OF OBJECTION
The participant may object to the delivery of mailings and information in accordance with section 5.2. at any time free of charge, including upon collection of contact details, via a link in the email, by sending an email to firstname.lastname@example.org, by calling +43 1 53440 50, by sending a letter to Casinos Austria AG – Data Privacy, Rennweg 44, A-1038 Vienna or in person at any establishment of Casinos Austria, thus rendering the processing of personal data inadmissible from the time at which the withdrawal is received. The legitimacy of processing the personal data up until withdrawal shall not be affected by this.
It is explicitly noted that the participant's participation in the programme shall not end because of an objection to the receipt of mailings and information in accordance with section 5.2. In the case of participation in accordance with section 1.2.1., the participant will be informed of the current balance of the lucky points and status points at an establishment of Casinos Austria upon request. In the case of participation in accordance with section 1.2.2., the bonus balance will be communicated via the My Casinos Austria App.
6.1. Loss or theft
6.1.1. In the event of the loss or theft of the Glücks Card or if a participant suspects that an unauthorised person has gained knowledge of the PIN code and/or is in unauthorised possession of another Glücks Card, the participant must immediately notify the staff of the establishment or the Customer Service Centre of Casinos Austria by sending an email to email@example.com or calling +43 1 53440 50. Casinos Austria shall disable the Glücks Card as soon as possible in such cases.
6.1.2. A new Glücks Card will be issued and the credit balance, lucky points and status points made available on the new Glücks Card in the relevant level ('RED', 'GOLD' or 'PLATINUM') if the participant so requests.
As a general rule, participation in the Glücks Card programme and, wherever appropriate, the option of using the features of the My Casinos Austria App shall remain valid if there is no requirement for a new Glücks Card to be issued.
6.1.3. The cut-off date for the game balance, lucky points and status points is the date on which the participant notifies Casinos Austria of the loss or theft.
6.1.4. In the event of concrete suspicion of abuse under criminal law, Casinos Austria is entitled to block payments on the participant's Glücks Card account and send the data to law enforcement authorities.
6.2. Improper use of the Glücks Card
6.2.1. Only the participant in whose name the Glücks Card is issued is entitled to participate in gaming and the Glücks Card „points & more” programme. The sale, exchange, transfer or other improper use of the Glücks Card, including disclosure of the PIN code, is prohibited.
6.2.2. In the course of the transfer of the Glücks Card (including with PIN code), any winnings and losses are attributed to the Glücks Card used. If disputes arise with regard to the attribution of winnings and losses, then the amount concerned will be deposited with a court until clarification.
Casinos Austria will not credit or may debit any lucky points or status points acquired in such a case. Irrespective of the foregoing, Casinos Austria shall retain the right to exclude people from the programme, as defined in section 3.2.3.
6.3. Amendments to the programme or Eligibility Requirements
Casinos Austria reserves the right to make amendments or additions to the Eligibility Requirements or other processes described in the programme's documentation and communication media at any time. Material amendments or additions to the Eligibility Requirements shall be brought to the attention of participants by sending them to the last email address provided to us or the postal address if no email address has been provided. If the app is used for participation in the Glücks Card „points & more” programme in accordance with section 1.2.2., then the user shall only be informed of any amendments made via the My Casinos Austria App. Amendments or additions to the Eligibility Requirements shall be regarded as approved for the purposes of Article 6(1)(2) of Austria's Law on consumer protection (Konsumentenschutzgesetz - KSchG) if the participant does not object in writing within four weeks (28 days) of receipt.
If a participant objects to an amendment or addition to the Eligibility Requirements, then the participant shall be excluded from participating
in the programme in accordance with section 3.2.
6.4. Applicable law and place of jurisdiction
Austrian law shall apply and the United Nations Convention on Contracts for the International Sale of Goods is excluded. The court in Vienna
having substantive jurisdiction shall be responsible for any dispute arising from or in connection with the legal relationship.
The enforceability of the remaining provisions shall not be affected if part or all of any provision in the Eligibility Requirements is unenforceable. An invalid provision shall be replaced by the relevant statutory provision. The same applies to any regulatory gaps.
7. September 2021