FAQ - QUESTIONS & ANSWERS

At the casino

Am I allowed to take photos or film in the casino?

Discreet souvenir photos are permitted in many areas, provided they do not disturb other guests or interfere with gameplay. Different rules may apply in sensitive areas (e.g. at tables) and during events. Our team will be happy to provide you with information on site. Please respect personal rights and refrain from using flash photography. Prior approval is required for professional photo and video projects. Detailed information and the relevant form can be found here: taking photographs or shooting a film in one of our casinos.

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Is there a cloakroom and is it compulsory to use it?

Yes, all casinos have a cloakroom available for your use. It is not compulsory to use it, but it is recommended to make your visit more comfortable.

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I have lost something – who should I contact (Lost & Found)?

Please report the loss as soon as possible in person or by telephone at the casino reception. Provide us with a detailed description, the time and your location (e.g. poker table, slot machine area). We will then check our lost property records. Found items are documented and stored in accordance with internal guidelines. In the case of ID cards or cards, we comply with the legal requirements. You will find the contact details for all 12 casinos on the casino overview website.

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What advice is available on responsible gaming?

Responsible gaming is our top priority. Our team is trained to provide support at an early stage, explain limits and recommend breaks if requested. You can take advantage of voluntary measures such as breaks from visiting or betting. External counselling centres offer anonymous help free of charge. You can find all the details and important contact addresses on our player protection website playsponsible.at.

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How do I reserve gaming tables or areas for special occasions?

For birthdays, corporate events or anniversaries, we offer reservable areas and private tables with personalised service. Let us know the date, time and number of guests. We will put together a suitable package for you. Culinary additions can be combined as desired. Here you will find the contact details for all 12 casinos.

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How do I deal with tickets for postponed or cancelled events?

In the event of postponements, purchased tickets usually remain valid. In the event of cancellations, refunds will be processed by the respective ticket agency. Please have your order confirmation and proof of payment ready. We will provide information about alternative dates on the location and event page. If you have any questions, simply contact the Casinos Austria Service Center.

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What safety and hygiene standards apply?

Our establishments adhere to certified hygiene and safety standards. High-traffic areas and play equipment are cleaned regularly. Please use the disinfectant dispensers provided and, as a precaution, stay at home if you have any symptoms of illness. If necessary, we will provide information on site about any changes to procedures. Your well-being is our priority.

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Are there any special promotions or events at the venue?

In addition to regular gaming, we regularly offer specials, tournaments, promotions, events and themed evenings. The dates and content vary and are published online in the poker or event calendar. It is worth booking early if places are limited. Keep an eye out for notices on site and on the website.

You can find the latest information in the event calendar.

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Arrival & Parking

How do I get to the casino by car and where can I park?

You can easily reach our casinos by car. There are well-connected parking facilities on site. Please take your parking ticket to the casino reception, as discounts may be available depending on the location. Some locations use partner car parks with special rates from the evening onwards – details vary. Allow a few extra minutes for arrival and check-in.

You can find all the information for the 12 casino locations on the respective casino homepage:

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Are there electric charging stations at the casino?

Many locations offer electric charging stations in the immediate vicinity or directly on the premises. Charging capacity and access (e.g. charging card/app) vary depending on the location. Please note that the number of spaces may be limited and fees may apply.

You can find more information on the respective casino homepage:

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How do I get there by public transport?

Our casinos are well connected to the public transport network. Depending on the location, you can reach us by underground, suburban railway, bus or tram. You can find the nearest stops, walking times and further details about each location on the relevant casino homepage:

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Is there a shuttle service to the casino?

Some casinos offer a shuttle service at specific times and within selected areas. The service is subject to capacity and is not intended for larger groups. There may be exceptions on public holidays. Please make your reservation in good time and have your pick-up address and mobile phone number ready. Please note that the shuttle service is not permitted to drive directly into pedestrian zones.

You can find out whether and how the shuttle service is currently available on the respective casino location page:

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Admission & Dresscode

How many welcome chips can I receive at the casino per day?

Regardless of the chosen package, the following applies: welcome chips may only be given to each person per game day up to a maximum value of 30 euros (reduced fee according to the offer). This rule applies throughout Austria and is checked at the reception.

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What are the opening hours for the casino, bar and restaurant?

Casino Classic, Jackpot Casino, the slot machine area and the restaurant have different opening hours depending on the location. Please check the current opening hours before your visit. All 12 casinos are closed on 24 December.

You can find the contact details and opening hours for all 12 casino locations on the respective casino homepage:

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What is the minimum age for admission, and do I need ID?

Admission is permitted from the age of 18. Valid official photo ID is required for check-in. We cannot accept copies or photos (digital/physical). Please have your original ID ready. Check-in only takes a few minutes and increases the safety of all guests. Further information about your casino visit can be found here: Your first Visit to the Casino

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Is there a dress code?

Our style is smart casual – smart casual wear is welcome. If you are unsure, aim for a smart evening look. You can find examples and tips on the information page for first-time visitors.

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Do I have to pay an entrance fee?

Entrance to the casino is generally free. At reception, we are happy to offer you discounted welcome chips in the form of chips or a gaming card (for playing on the slot machines). For example, you can get 30 euros worth of welcome chips for only 27 euros.

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Am I permitted to smoke in the casino?

Smoking is prohibited by law in areas where food and drink are served. Please use the designated areas outside or the smoking zones, if available at the location. Our teams ensure a pleasant environment for all guests. We are happy to assist with any questions.

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How does check-in work and what is ‘pre-boarding’?

Check-in takes place at reception with ID verification and a brief data collection process. This only takes a few minutes. For planned visits within the next few days, you can prepare online via ‘pre-boarding’ to speed up the process on site. At the Casino, we take a photo for clear identification. Your data will be processed in accordance with legal requirements. Further details on the process can be found on the information page.

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Members Club

Registration & Benefits

What advantages does the Casinos Austria Members Club offer me?

As a member of the Members Club, you benefit from a wealth of extras. You can take part in exclusive competitions and promotions and receive invitations to special events that are only accessible to club members. Depending on your level (RED, GOLD or PLATINUM), you can expect additional goodies: from welcome bonuses and birthday specials to exclusive experiences, free drinks and snacks, and cloakroom service. In short, your membership makes every visit to the casino even more rewarding.

You can find a complete overview of all the benefits on our website:

About the Member Card and the Members Club benefits

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What are the advantages of the digital Member Card?

The digital Member Card in the wallet gives you the same access to all your benefits – conveniently on your smartphone, so you always have it with you. Your current bonus and level points are automatically displayed in the wallet, so you always have an overview. When checking in at the casino, simply show your digital Member Card. This is not only practical, but also environmentally friendly.

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What do I need to do to get the digital Member Card?

To use the digital Member Card, first open a user account and link it to your physical Member Card. The individual steps will be displayed in your account one after the other. Once successfully linked, you can load your digital Member Card into your Apple or Google Wallet. Simply follow the instructions: just click on ‘Get digital Member Card’ and the card will be saved on your smartphone. The next time you visit the casino, you can show your digital Member Card at reception. For more information on how to set up your account, please visit our website:

Members Club Registration

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How do I become a member or obtain a Member Card?

Membership of the Members Club is free and very easy to obtain. You can either join directly at the casino when you check in: fill out the application form and you will receive your Member Card immediately. Or you can conveniently register in advance online via our user account on the website. There you can activate your membership, generate an individual barcode during your next visit to the casino and simply show it at reception to receive your Member Card. In both cases, you can enjoy all the benefits immediately.

You can also find step-by-step instructions to the Members Club online on our website.

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I no longer wish to participate in the bonus programme – what do I need to do?

We are sorry to hear that you no longer wish to participate in the bonus programme and you want to leave the Casinos Austria Members Club. You can terminate your membership at any time by either informing us directly at check-in or sending us a short message – the easiest way is to send an e-mail to service@casinos.at – stating that you wish to leave the bonus programme. Your Member Card and account will then be deactivated. Of course, you can re-register at a later date if you change your mind.

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What should I do if I lose my Member Card?

If you can no longer find your Member Card, please contact us immediately – preferably by email at service@casinos.at or by telephone at the Casinos Austria Service Center. Although your card is protected by a PIN (third parties cannot use it without authorisation), we will block it immediately as a precaution. The next time you visit the casino, we will issue you with a new Member Card free of charge, and your bonus and level points will be transferred. Tip: In the meantime, use your digital Member Card in your wallet to continue enjoying all the benefits. Our team will be happy to help you issue a replacement card.

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How can I subscribe to the newsletter and what are the benefits?

Subscribing to our newsletter is voluntary and, of course, free of charge – and it's well worth it! You can opt in to receive the newsletter when you register for the Members Club or subscribe to it later in your user account. You will receive regular emails with the latest news about Casinos Austria, exclusive offers and discount promotions (e.g. specifically in the online shop) as well as invitations to events and tournaments.

In short: you will always be up to date, never miss a promotion and secure extra benefits that are only communicated via the newsletter.

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Why am I not receiving any newsletters?

If you have not received any newsletters from us yet, there could be several reasons for this. Our e-mails may have ended up in your spam folder – please check this first.

It may also be that we do not have your current e-mail address on file or that you have not agreed to receive marketing e-mails.

Simply enter your e-mail address in your user account or let us know when you check in that you would like to subscribe to the newsletter.

If you still do not receive anything despite having the correct settings, please contact our Service Center (service@casinos.at). We will be happy to help you so that you receive all future newsletters.

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I deleted a newsletter – can you send it to me again?

Unfortunately, we cannot resend newsletters that have already been sent. Each newsletter is sent once on its publication date. However, if you have accidentally deleted an issue, you can usually find the most important information on our website – major events are also announced there. You can also check the next newsletter, as there are often overlaps or reviews. If you have any urgent questions about content, our Service Center will be happy to help.

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I have received a limited-time Members Club offer – can I still redeem it after it has expired?

Our special Members Club offers are always tied to a specific validity period and cannot be redeemed after they have expired. If your voucher or offer email states an expiry date, you must redeem it within this period. The offer will automatically expire after this period. Although we understand that sometimes you may miss a promotion, for reasons of fairness we cannot extend expired vouchers. The good news is that as a Club Member, you will regularly receive new attractive offers and promotions – the next opportunity is sure to come along soon. If you have any questions about current offers, please contact our Casinos Austria Service Center Team.

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Points & Status

How can I find out my Members Club points balance?

You can view your current Members Club points balance via your online user account, in newsletters or in your wallet. Both your collected bonus points and your level are clearly displayed there.

If you are currently in one of our casinos, please ask at the casino reception: our staff can also inform you about your current points balance. This way, you always know how many points you have already collected.

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How do I collect Bonus and Level Points?

It's simple - with your Member Card: every time you play the slot machines at the casino, you automatically collect Bonus Points and Level Points at the same time. All you have to do is insert your Member Card into the machine before playing – all points will be credited in the background. From now on, you can also collect Level Points in live games. Simply present your Member Card proactively so that the points are recorded correctly. You can find detailed information about the points in our Members Club programme details.

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How many bonus points can I collect per day?

There is a daily limit of 3,000 Bonus Points per game day. This means that regardless of how much you play, you will be credited with a maximum of 3,000 Bonus Points within a calendar day.

Please note that this limit applies to Bonus Points; different rules apply to Level Points.

You can view your current daily progress in your user account or in your wallet.

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How many Level Points can I collect per day?

There is no set daily limit for Level Points on slot machines – so you can collect as many Level Points as you like in a day, depending on your playing activity. In poker, including tournaments and cash games, you can earn a maximum of 100 Level Points per playing day. Please note, however, that there is a separate daily limit of 3,000 points for Bonus Points on slot machines.

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When do my Members Club points expire?

Your Bonus Points remain valid for two years. Bonus Points that you collect in a calendar year expire on 31 December of the year after next (i.e. after approximately 24 months). This gives you plenty of time to redeem your collected points. Level Points are used to determine your level and are recounted each year. You will automatically be upgraded to the next level once you exceed the respective number of Level Points. The level is always valid for the current and following calendar year once it has been reached. The calculation period for Level Points runs from 1 January to 31 December of the current year.

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How can I redeem my Members Club Bonus Points?

You can easily redeem your Bonus Points at the casino reception desk for great rewards, welcome chips, vouchers or other offers. You can find out which rewards are currently available and how many points are required for each in our rewards overview on the website.

Simply tell us which reward you would like to redeem – the team will deduct your points and hand you your reward.

Important: Redemption is only possible in person at the casino and only for yourself.

Bonus Overview

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What is the difference between Bonus Points and Level Points?

Bonus Points are points that can be redeemed for rewards such as welcome chips, vouchers or other offers. They are collected and can be used accordingly.

Bonus Overview

Level Points, on the other hand, determine your level (RED, GOLD or PLATINUM). The more Level Points you earn within a calendar year, the higher your level will be, which comes with additional benefits.

Member Card Levels

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What are the different levels of the Members Club?

The Members Club is divided into three levels: RED, GOLD and PLATINUM. Your level depends on the number of Level Points you have collected in the respective calendar year. Up to 2,500 Level Points, you are a RED Member.

A minimum of 2,501 Level Points is required to be classified as a GOLD Member, while the highest level – PLATINUM – is awarded from 25,001 Level Points. The status you achieve is valid for the current and following calendar year. GOLD and PLATINUM members can look forward to additional benefits, including free drinks, snacks and exclusive invitations to special events and promotions.

Detailed information on the requirements and benefits of each level is available on the website:

Member Card

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Why do I receive fewer offers than other Club Members?

It may happen that individual Members receive different offers. This is usually due to different Member profiles. GOLD and PLATINUM Members receive exclusive benefits that RED Members may not (yet) be able to take advantage of.

Make sure your contact details are up to date and that you have agreed to receive offers so that you don't miss out on anything. Overall, we strive to send attractive offers to all Members – but they may vary from person to person.

If you have any questions about specific offers, our Casinos Austria Service Center Team will be happy to help.

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Online Account

Why do I need a user account?

Your user account allows you to conveniently manage your membership online: for example, you can view your current bonus and level points, change your contact details or subscribe to the newsletter. You also need an account to use the digital member card on your smartphone. In short, it is the central hub for all services related to the Members Club. Setting up such an account is free of charge and can be done either during registration for the Members Club or at any time via the login area at casinos.at.

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How can I change my personal details (e.g. address) in my Members Club user account?

To do this, log in to your user account on our website. Under ‘My account’ or in the profile area, you will find the settings for updating your personal details. There you can edit and save your address, telephone number or e-mail address, for example. If you need assistance or something is not working, our Casinos Austria Service Center will be happy to help you – alternatively, you can also notify reception of any changes during your next visit to the casino, and we will enter them for you.

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How do I link my online account to my Member Card?

The best way to do this is during your next visit to the casino: first create an online user account (if you don't already have one) and then start the linking process on site. In your account area, you will generate a barcode that you show at reception – this will link your account to your card. If the link does not work in individual cases, please contact our Casinos Austria Service Center Team – we will find a solution.

To the Login

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Games

Where can I find explanations of how to play the casino games?

Step-by-step explanations of how to play Roulette, Black Jack, Poker and Slot Machines are available to download and as a folder in the casino.

Games on offer

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What games are currently available at the casino?

You can expect classics such as Roulette, Black Jack and Poker, as well as a large selection of slot games. The range may vary slightly depending on the casino location.

Events and special game formats are announced in the Event Calendar or Poker Calendar.

The current range of games can be found on the 12 casino homepages under the Games menu item:

Games on offer

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Slot Machine Games

What is Easy Roulette?

Easy Roulette is real live roulette with digital controls on a touchscreen. You choose your table, place your bets digitally and watch the real wheel via live stream – playable from as little as € 1.

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What is the minimum stake for playing slot machines?

You can start playing some slot machines from as little as 5 cents per game.

To the Slot Game page

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What slot machines are available at the casinos?

From classic fruit slots to modern video slots and multi-games – highlights such as Bell Link 2, Prosperity Link, Fort Knox and VIP machines from Novomatic complement the range, which may vary depending on the location.

Slot Game Offer

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What is the Xperience Zone?

The Xperience Zone combines gaming with a club atmosphere: music, LED wall, entertainment and games such as Black Jack, Roulette and Easy Hold'em – often starting at just € 1.

To the Xperience Zone page

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Live Games

How does Roulette work in the casino?

Roulette is one of the simplest and most popular games of chance. You bet on which number the ball will land on, e.g. a number, a colour or a row of numbers. Our croupiers will guide you through each round and explain the betting options.

To get started, click here for the roulette game explanation.

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How do you play Black Jack?

The aim is to get closer to 21 points than the croupier without exceeding 21. You can draw cards, stand, double down or split.

You can find the full game rules on our Black Jack page.

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What Black Jack variants are available?

Several variants are offered in our casinos. Additional games such as Insurance, Bust, Combination 3, 123Jacks or Black Jack X‑change provide additional chances to win.

Details can be found on the Black Jack page.

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Is Poker offered in all casinos?

Currently, Poker Cash Games and tournaments are offered in 10 casinos (except Kleinwalsertal and Zell am See). You can see all current offers in the Poker Calendar and on the Poker pages of the individual casinos.

To the Poker Calendar

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What types of Poker can I play at the casino?

Casinos Austria currently offers the following Poker variants: Texas Hold'em, Omaha, Seven Card Stud, Easy Hold'em, Tropical Stud Poker and Ultimate Texas Hold'em.

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Online Shop

Order & Payment

What payment methods are available in the online shop?

In the Casinos Austria Online Shop (available in German), you can currently pay by Visa, MasterCard and cash on delivery. Cash on delivery is available for shipments within Austria. Please also note the information about shipping options.

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Where can I find the terms and conditions of the online shop?

You can find the terms and conditions of the online shop at any time in the footer at casinos.at.

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How can I redeem a discount code at the Casinos Austria Online Shop?

You can enter your discount code directly in the shopping basket.

Enter the code in the field provided and confirm your entry – the discount will be deducted from the total amount immediately. Make sure that the code is spelled correctly and that the promotion is still valid. Only one discount code can be redeemed per order. It is not possible to combine multiple codes.

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I haven't received an order confirmation – what can I do?

After placing your order, you will immediately receive an order confirmation at the e-mail address you provided. The e-mail is sent as an HTML e-mail – some company servers block such messages.

Please also check your spam or junk folder. If you are unsure whether your order has been successfully submitted, please contact us by e-mail or telephone. We will be happy to help you.

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What can I do if I have mistakenly entered an incorrect delivery or billing address?

Please contact us by telephone as soon as possible so that we can correct the details before your order is dispatched.

To the contact page

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Who bears the costs of the return shipment?

You are generally responsible for the return shipping costs. However, there are no return shipping costs for Print@Home vouchers.

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Do I need to create a customer account to place an order in the shop?

You can also place an order in the shop without a customer account. However, an account makes future orders easier.

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Which products can I order from the online shop?

In the online shop, you can easily and conveniently order casino vouchers and gift vouchers to print out, high-quality casino voucher booklets and gift boxes, as well as tournament tickets (not always available) around the clock.

You can find a complete overview at shop.casinos.at (available in German).

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Shipping & Delivery

Can I save a print@home voucher in my wallet?

Yes. After purchase, you can save print@home vouchers in a smartphone wallet (e.g. Apple Wallet or Google Wallet).

In addition, the voucher is available for download as a PDF file immediately after purchase and will be sent to you by e-mail.

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How much does it cost to ship voucher booklets and gift boxes?

You can find all information about shipping fees and shipping methods on our shipping & delivery page in the online shop:

Delivery and Fees (only available in German)

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How long does delivery by post take for online shop orders?

Your order will be shipped on the same day or the following working day at the latest. Experience shows that shipping within Austria with Austrian Post takes 2 to 5 working days.

Austrian Post does not guarantee delivery times. Normally, orders are delivered within a week, but at the latest within the statutory period of 30 days.

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Where can I order casino vouchers online?

You can order casino vouchers conveniently and at any time directly from the online shop (available in German).

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How can I contact the customer service team?

You can easily reach customer service, i.e. the Casinos Austria Service Center, via the feedback and contact form at

feedback.casinos.at and you can submit your enquiry directly there.

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What can I do if my Print@Home voucher does not arrive by e-mail?

Please check your spam folder first. If you need assistance, please contact the team at the Casinos Austria Service Center.

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Is the delivery incomplete or does it contain other products?

Please contact us by e-mail or telephone so that we can take the necessary steps.

To the contact page

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Returns & Cancellation

Can I cancel or revoke my order?

Yes, the provisions of the Consumer Protection Act (KSchG) apply, where legally applicable. The withdrawal period is fourteen (14) days. It begins on the day the customer receives the delivery.

It is sufficient to inform us of your withdrawal within the withdrawal period by letter, fax or email. Further details can be found in section 9 of the General Terms and Conditions.

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How do I initiate a return for postal items?

Please contact the team at the Casinos Austria Service Center or use the contact form.

Once the return has been received, the refund will be processed immediately.

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Vouchers & Redemptions

How do I redeem Print@Home vouchers or voucher booklets?

Print@Home: At the casino, your voucher will be scanned at the reception and the service checked and validated in the system. Afterwards, you will receive tickets or welcome chips.
Voucher booklet: It contains one page per service. Please bring all relevant service sections with you. These will be validated at the reception and the redemption recorded.

Please bring your valid official photo ID and Casinos Austria Member Card (if available) with you.

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Are old Dinner & Casino Night vouchers still redeemable?

In principle, redemption is subject to the printed conditions and deadlines and the current terms and conditions. In case of uncertainties, the team at the Casinos Austria Service Center can help you. Please bring the vouchers and your valid official photo ID to the casino. On-site, we will check validity and possible alternatives.

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What are Print@Home vouchers?

Print@Home vouchers are digital vouchers that are available to you immediately after purchase.

You can download them directly, receive them additionally by e-mail and conveniently save them on your smartphone – ideal for last-minute gifts or quick use at the casino.

Print@Home vouchers in the Online Shop (available in German)

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Are there cash or chip vouchers?

Yes, Casinos Austria cash vouchers are available in denominations of 10, 20, 50 and 100 euros.

These are available in the online shop (only available in German), are offered in digital form for printing, and can be used for any purchase in the casino.

Further information can be found on the Cash Voucher page.

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Are casino vouchers redeemable on all days?

Casino vouchers are not redeemable on December, 24 and 31. All vouchers have an expiry date.

If your voucher has expired, the team at the Casinos Austria Service Center will be happy to help you.

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How do I redeem vouchers at the casino?

You can redeem your vouchers at the reception desk when you visit the casino:

Print@Home vouchers are scanned, and the relevant service section is removed from voucher booklets.

You will then receive the corresponding tickets and welcome chips in accordance with the service sections.

Please note: The Print@Home barcode is also valid for restaurant services.

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Offers

Packages

How many people are needed for Fun & Friends?

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What are the differences between Table, Zone, and All‑In‑One at Fun & Friends?

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Are drinks & snacks included with Fun & Friends or optional?

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How does the reservation for Fun & Friends work and when is my reservation confirmed?

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Can I register additional people for a Fun & Friends reservation?

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How are cancellations, no-shows, and deadlines for Fun & Friends regulated?

As a general rule: Reservations are binding for the number of people indicated, as staff and zone allocations are planned accordingly. No-shows can incur costs (e.g., croupier and zone share or prepared catering services). You can find details in the reservation confirmation and in the terms and conditions. For specific inquiries, please contact the Casinos Austria Service Center.

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What is the Xperience Zone and can I combine it with Fun & Friends?

The Xperience Zone is a club-like area (available in our casinos in Baden, Bregenz, Graz, and Salzburg) with supervised gaming experiences, music, and drinks – perfect for beginners. Fun & Friends packages can be coordinated directly with the colleagues at the respective casino when making a reservation. Check out the details of the Fun & Friends Zone packages (available in German) online.

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What are the differences between Dinner & Casino, Genuss & Casino, Bar & Casino, and Deluxe x Casino?

All offers combine culinary and casino experiences, but differ in scope:

Dinner & Casino offers a multi-course menu, Genuss & Casino a lighter version. Bar & Casino combines drinks with welcome chips, and Deluxe x Casino is the exclusive premium package. You can find the exact contents on the package overview page.

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Do I need a table reservation for Dinner & Casino?

Yes, we recommend or respectively request a table reservation in the desired restaurant.

Whether by phone or online – you will receive the reservation confirmation from the restaurant or casino. You can find the contact information and reservation links for all casino restaurants and partner restaurants on the Dinner & Casino page.

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Are there vegetarian or vegan options in the Dinner & Casino menus and how are allergens taken into account?

For culinary offerings, alternatives for different dietary preferences are possible. Allergens are listed on site in the respective menu. Please inform us of your preferences when making a reservation so that the kitchen and service can plan accordingly. Our team will be happy to advise you and, if available, adjust the offerings.

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What does the Deluxe x Casino premium offer include?

Deluxe x Casino combines an exclusive 5‑course menu (including drink pairing) with an enhanced casino experience, e.g., 30 euros welcome chips, a 1,000 euro chance chip and a cocktail or champagne at the bar.

Available as Print@Home or in a limited gift edition (box). Details on contents, redemption, and availability can be found in the online shop (only available in German).

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How far in advance should I book Fun & Friends and are there limits?

Please request at least 2 working days before the desired date. Certain times (weekends and holidays) get booked up quickly. Online bookings may be limited to a maximum of 9 people per booking depending on the location. Larger groups should contact the casino directly. The exact time periods and capacities will be confirmed when the booking is finalized. To the reservation enquiry form (available in German)

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What does the Dinner & Casino voucher include?

The Dinner & Casino voucher combines a high-quality dinner in one of our casino restaurants with welcome chips for your gaming experience. The package is ideal for special occasions or as a gift.

Please find a detailed information and an exact description of the services on the Dinner & Casino page.

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How can I book a Dinner & Casino package?

You can conveniently purchase the Dinner & Casino package in our online shop (available in German) or directly at the casino. You can make a table reservation at one of our casino restaurants or a partner restaurant by phone, by email, or simply online with a click on the reservation button. You can find the contact information and reservation links for all casino restaurants and partner restaurants on the restaurant page and on the Dinner & Casino page.

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What is the Fun & Friends Package?

The Fun & Friends Package is a group offer for at least five people and combines games, fun and, if desired, culinary delights. You can choose between different gaming and dining packages: for example, a private gaming table, a reserved lounge or drinks packages. The offer is perfect for birthdays, team events or gatherings with friends. You can find details on the Fun & Friends page (available in German).

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How can I book a Fun & Friends Package?

Bookings can be made either via the online form on our website or directly at the reception desk of a casino. Please indicate the desired number of people, the date and any special requests. Further information can be found on the offers page.

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What do the Fun & Friends gaming packages offer?

Fun & Friends Gaming packages offer an exclusive gaming experience, such as a private table for roulette, black jack or poker with a personal croupier. Guests receive welcome chips and an introduction to the game, ideal for groups or casino newbies. Depending on the package, additional options such as drinks or snacks are available. You can find more information on the Fun & Friends page (available in German).

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How do I secure group offers (e.g. Fun & Friends)?

For groups of 5 or more, we offer combinable gaming and dining packages. You can choose between reserved areas or private tables and add drinks or snack packages as desired. Simply order online in the Casino Shop and send an online reservation request. You can find all the details about the Fun & Friends packages on the Fun & Friends website (available in German).

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Can I also purchase Bar & Casino or Dinner & Casino packages on site?

Yes, both packages – the Bar & Casino package and the Dinner & Casino package – are also available at the casino. You can purchase many of these packages as gift vouchers (voucher booklets) both in our online shop (available in German) and directly at the casino.

We’ll be happy to advise you on the contents, validity and redemption of these vouchers when you visit. You can find more information about our packages on our package overview page.

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Culinary

Can I reserve a table at the casino restaurant in advance?

Yes, we recommend making a reservation for the casino restaurant in good time, especially at weekends. You will find the opening hours, contact details and a direct reservation link on the respective casino restaurant page. You can find the contact details and reservation information for all casino restaurants and partner restaurants here: Restaurant Overview

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Events

What events take place at Casinos Austria?

Our casinos offer a diverse programme of events: bingo evenings, competitions, promotions, culinary events, mystery pots, music events and seasonal highlights.

The Event Calendar shows all current dates for each location.

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Where can I find the Casinos Austria event calendar?

Under the main menu item EVENTS. The event calendar at casinos.at provides an overview of all events. You can filter by date, location and event type, such as Slots, Black Jack, Poker, Culinary, Promotions or Culture.

To the Event Calendar

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Do I need tickets or reservations for events?

Reservations may be required for some events, such as galas or limited promotions. However, many casino events can be attended without prior registration. Details can be found in the respective event description in the event calendar.

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Are there seasonal highlights such as New Year's Eve or holiday events?

Yes, during holidays and special seasons, many casinos offer highlights such as New Year's Eve galas, Christmas dinners, special dinner packages and themed promotions. These events vary annually and are published in the event calendar.

To the event calendar

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What special promotions are there for events and tournaments?

Many promotions run parallel to events, e.g. Poker Cash Game promotions, Mystery Pots, bad beat jackpots or collection competitions such as the New Year's Special in Velden. Promotions vary depending on location. Details can be found in the event or poker calendar.

Promotions & Events at a Glance

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Tournaments & Cash Games

What Poker tournaments are offered?

Casinos Austria regularly hosts tournaments such as Deepstack, Satellites, High-Hand Events, Pokermania, CAPT Events and the Poker EM (European Poker Championship). The Poker Calendar shows all planned tournaments, cash games and promotions.

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What is the Casinos Austria Poker Tour (CAPT)?

The CAPT is Austria's largest poker tournament series. It covers several locations and offers a wide range of tournaments, including main events and side events.

You can find more information and the upcoming dates on the CAPT page.

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Are there daily Cash Games?

Yes. Most of our casinos offer daily Cash Games with promotions like High Hand Bonuses or Bad Beat Jackpots. You can find the available tables in the Poker section of each casino:

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What is the European Poker Championship (Poker EM)?

The Poker EM at Casino Velden is one of the most prestigious events. It offers several European Championship titles, side events and a comprehensive supporting programme for players and guests.

You can find more information on the Poker EM Homepage.

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Are there Poker tournaments for beginners?

Yes, many casinos offer beginner tournaments, low-budget events and simple NLH formats – ideal for Poker newcomers.

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Other

How and where can I collect large winnings from Austrian Lotteries?

Our casinos act as payout centres for large winnings within defined amounts. Please note the lottery claim deadlines and bring the original receipt and valid official photo ID with you. Payouts are made exclusively in person on site. Additional checks or appointments may be required for very large winnings.

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How do I apply for a job at Casinos Austria?

You can find all current job vacancies (available in German) in one place on our career platform Glück im Job (available in German). You can submit your application directly online there – quickly and easily.

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What does responsible gaming mean at Casinos Austria?

Responsible gaming stands for the responsible approach to gaming. Our programmes are based on a 5-point system, regular training, research and international standards to ensure a safe gaming experience.

playsponsible.at

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What measures are in place to protect players?

Our measures include providing information, trained staff, monitoring conspicuous gaming behaviour and individual protective measures such as limits or access restrictions.

All information about player protection can be found on our player protection page playsponsible.at

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Feedback service

Please let us know if you have any questions, wishes, suggestions or complaints. We always welcome your feedback!

To the contact page

FAQ - QUESTIONS & ANSWERS

Top 5 questions & answers

How many people are needed for Fun & Friends?

What are the differences between Table, Zone, and All‑In‑One at Fun & Friends?

Are drinks & snacks included with Fun & Friends or optional?

How does the reservation for Fun & Friends work and when is my reservation confirmed?

Can I register additional people for a Fun & Friends reservation?

At the casino

Am I allowed to take photos or film in the casino?

Is there a cloakroom and is it compulsory to use it?

I have lost something – who should I contact (Lost & Found)?

What advice is available on responsible gaming?

How do I reserve gaming tables or areas for special occasions?

How do I deal with tickets for postponed or cancelled events?

What safety and hygiene standards apply?

Are there any special promotions or events at the venue?

How do I get to the casino by car and where can I park?

Are there electric charging stations at the casino?

How do I get there by public transport?

Is there a shuttle service to the casino?

How many welcome chips can I receive at the casino per day?

What are the opening hours for the casino, bar and restaurant?

What is the minimum age for admission, and do I need ID?

Is there a dress code?

Do I have to pay an entrance fee?

Am I permitted to smoke in the casino?

How does check-in work and what is ‘pre-boarding’?

Members Club

What advantages does the Casinos Austria Members Club offer me?

What are the advantages of the digital Member Card?

What do I need to do to get the digital Member Card?

How do I become a member or obtain a Member Card?

I no longer wish to participate in the bonus programme – what do I need to do?

What should I do if I lose my Member Card?

How can I subscribe to the newsletter and what are the benefits?

Why am I not receiving any newsletters?

I deleted a newsletter – can you send it to me again?

I have received a limited-time Members Club offer – can I still redeem it after it has expired?

How can I find out my Members Club points balance?

How do I collect Bonus and Level Points?

How many bonus points can I collect per day?

How many Level Points can I collect per day?

When do my Members Club points expire?

How can I redeem my Members Club Bonus Points?

What is the difference between Bonus Points and Level Points?

What are the different levels of the Members Club?

Why do I receive fewer offers than other Club Members?

Why do I need a user account?

How can I change my personal details (e.g. address) in my Members Club user account?

How do I link my online account to my Member Card?

Games

Where can I find explanations of how to play the casino games?

What games are currently available at the casino?

What is Easy Roulette?

What is the minimum stake for playing slot machines?

What slot machines are available at the casinos?

What is the Xperience Zone?

How does Roulette work in the casino?

How do you play Black Jack?

What Black Jack variants are available?

Is Poker offered in all casinos?

What types of Poker can I play at the casino?

Online Shop

What payment methods are available in the online shop?

Where can I find the terms and conditions of the online shop?

How can I redeem a discount code at the Casinos Austria Online Shop?

I haven't received an order confirmation – what can I do?

What can I do if I have mistakenly entered an incorrect delivery or billing address?

Who bears the costs of the return shipment?

Do I need to create a customer account to place an order in the shop?

Which products can I order from the online shop?

Can I save a print@home voucher in my wallet?

How much does it cost to ship voucher booklets and gift boxes?

How long does delivery by post take for online shop orders?

Where can I order casino vouchers online?

How can I contact the customer service team?

What can I do if my Print@Home voucher does not arrive by e-mail?

Is the delivery incomplete or does it contain other products?

Can I cancel or revoke my order?

How do I initiate a return for postal items?