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FAQ SERVICE

Current Information

We are pleased that our casinos in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna and Zell am See are open again without restrictions.

Casino Opening Hours

We are pleased that our casino restaurants will be open without restrictions. Redemption of gastronomy vouchers such as Genuss & Casino or Dinner & Casino is possible in these casino restaurants.

Casino Restaurants

We are pleased that our casino bars are open again without restrictions. For more details about the current offers our employees in the casinos will be pleased to inform you.

Please note that a consumption of food and drinks directly at the bar is no longer possible.

No, registration is not required.

You can visit our casinos without having to present proof (2G, 3G).

No, contact tracing is not required any more.

Wearing an FFP2 or MNS mask is voluntary in a casino.

Your health and that of our employees is top priority for us! Instead of shaking hands, we welcome you all the more warmly with a friendly smile. For you to be able to enjoy the casino feeling to the fullest, our plans include regularly cleaning the gaming tables, slot machines, gaming equipment as well as surfaces that are frequently touched (handrails, door handles, lift buttons, etc.). Dispensers with disinfectant are available throughout the establishment so you can disinfect your hands at any time. Should you or someone in your household feel unwell, we ask you to refrain from visiting. Thank you for complying with our safety and hygiene measures!

Our hygiene and infection control measures have been audited by TÜV: All 12 casinos received TÜV certification for excellent hygiene and infection control standards.

Our casinos currently offer you a varied range of live games as well as a varied range of slot machines.

We are currently offering poker cash games and poker tournaments in many of our casinos. You can find current information about the poker offer in our casinos here: poker.casinos.at

If an event is postponed, tickets that have already been purchased remain valid. If an event is cancelled, you can return your tickets to the ticket office where you purchased them.

Unfortunately, we are still unable to offer group bookings in many casinos. Group bookings in our casino restaurants are possible depending on availability. Our staff in our casinos is happy to provide you with detailed information.

Glücks Card

Payouts are only possible in the casino. Please consult our employees at the Casinos.

You can terminate your participation in the Glücks Card programme “points & more” at any time, for example by sending an email to service@casinos.at or using the contact form at casinos.at.

 

Offers may differ based on a number of factors, such as Glücks Card level, point level or contact details.

Offers are limited in time and cannot be extended. With your Glücks Card you will always receive great offers.

You can receive a new Glücks Card at casino reception.

Log in to your My Casino account and change the relevant data in the “My Account” section.

Your Glücks Card is secured with a PIN, thus it can only be used by you when you visit the casino. However, please inform us by email at service@casinos.at so that we can block your card.

This can be numerous reasons for this. It could be that our messages have ended up in your spam folder. Please also check your My Casino account to make sure your contact details are up to date and that you have given permission for us to send you mailings.

Unfortunately, we are unable to resend newsletters that have been deleted.

You have created an account without entering your Glücks Card number. To see your level or points, you need to link your account to your Glücks Card.
 

You can check your current point level in your personal My Casino account on our website. You can also find out your score through our regular newsletter mailings.

 

 

Lucky points expire two years after purchase on 30 December each year.

The status points determine your Glücks Card level for the following year. You start collecting again each year.

You can redeem your lucky points in the casino for discounted welcome chips and other offers, such as Dinner & Casino vouchers. A detailed list of rewards can be found at casinos.at. Simply let reception know that you would like to redeem your points.

You can collect max. 3,000 lucky points for every day of gaming.

You can collect as many status points as you wish for every day of gaming.

 

You collect them every time you play our machines using your Glücks Card. You receive 1 status point and 1 lucky point for

  • € 10 bet on the slots (except roulette and poker machines) 
  • € 20 bet on the slots for roulette and poker machines
  • € 20 bet for Easy Roulette and stadium games

The “points & more” bonus programme has three levels. Depending on the level, you receive a different card. You can find out exactly how the levels are determined in FAQ "How is my Glücks Card level determined?".

The status points collected by 31 December determine your Glücks Card level for the following year.

  • Glücks Card RED - up to 2,000 status points 
  • Glücks Card GOLD - 2,001 to 20,000 status points 
  • Glücks Card PLATINUM - from 20,001 status points

To create your My Casino account with your Glücks Card, the email address you entered on the application form at the casino is used. If you have not entered an email address or the Glücks Card number has expired or is invalid, a My Casino account that is automatically linked cannot be created. Please create an account without entering the Glücks Card number and have the account linked the next time you visit the casino.

12 Casinos in Austria

Log in to the website and click on the “Activate” button. Enter the casino and present the barcode displayed.

 

Create a My Casino account on the website and log in. Click on the “Activate” button under the “My account” section. The next time you visit the casino, simply link your account to a Glücks Card by showing the barcode at reception. 
Alternatively, you can also fill out an application form directly at casino reception.

More about Glücks Card

Online Gaming

In the "virtual casino" at www.win2day.at. The prerequisite for participating in the online casino is a minimum age of 18 years and an Austrian residence. If you have any further questions on this topic, please contact the Win2day- Hotline on 0810/100 200 100 (max. € 0.10 / minute) or help@win2day.at.

Online Shop

All vouchers can be purchased either on location, in one of the 12 casinos or online at shop.casinos.at. The Casinos Austria online shop is available in German.

shop.casinos.at

Restaurants

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

Casinos Austria offers the following restaurant and tourist packages. Further information can be found at

All Casino vouchers bear an expiration date. For further information please contact our Service Center under the telephone number +43 1 534 40 50 or service@casinos.at.

Visit a Casino

You can park your car directly in front of the Casino Salzburg. The parking fee is free of charge.

You can easily reach Casino Salzburg at Klessheim castle by car, train or bus. By car: A1 motorway exit Klessheim. Parking is free of charge directly in front of the Casino Salzburg.

Our free shuttle service in the city of Salzburg: On Sunday till Thursday from 6.00 pm until 3.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 6.30 pm to 2.30 am from the city to the casino. On Friday and Saturday the shuttle runs from 5.00 pm until 4.00 am, it runs hourly from Casino Salzburg to your preferred address in the city of Salzburg, as well as from 5.30 pm to 3.30 am from the city to the casino. Reservation from 1.00 pm, stating your name, phone number as well as pick up time and place under tel .: +43 662 854455 18888. Not available on 24.12. Christmas Eve and 31.12. New Year's Eve.

From 2 p.m. you can withdraw your winnings of € 1.000,10 to € 80.000,- at the Casino Salzburg on presentation of the original receipt and an official photo ID.

In cash, with a bank card and credit cards (Visa, Master Card, Diners Club, JCB).

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.

WOW, THAT LOOKS GREAT ON YOU!

If you want to enjoy the experience in a unique ambience, you also need the right outfit. That’s because there are numerous ways to achieve a suitable appearance these days. The important thing is to create a well-groomed impression that lives up to the flair of the casino. After all, every guest contributes to the fascination of the casino. And if you're looking for a term for our dress code, it's probably smart casual.

In summer (until the end of September) you can wear casual clothing when visiting our casinos. You are also welcome to visit us in well-groomed shorts (Bermuda shorts) and summer shoes (no swimwear or sportswear, please).

All Casino Cup teams & fans are very welcome to come to the casino in their jerseys or in the colors of their team for the preliminary rounds.

Even if there is currently no dress code, a look at the following list is probably helpful:

  • Yes, please: modern, stylish shirts and polo shirts, gilets, blousons, pullovers, nice jeans with a jacket and well-groomed sneakers are welcome. Of course, we also like shirt, dress, skirt, blazer or suit.
    Anything that you do not need in the casino, such as jackets, caps, hats, large bags, etc., please leave in the wardrobe.
  • No thanks: neglected or unkempt clothing, flip flops, sports sandals, sporty running shoes, swimwear or sportswear, jogging bottoms please stay at home.

In the areas where food and drink are served smoking is completely banned in our casinos since 1 November 2019. We thank you for your understanding and look forward to your visit!

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

valid official photo identification document (i.e. passport, driving licence ...) is required for registration. The Gambling Statute commits us to identifying guests by means of an official type of photo ID prior to allowing them admission to the casino. The security of our gambling operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.