FAQ SERVICE

Questions and Answers

Here you will find information about visiting the casino and answers to frequently asked questions.

Members Club

How do I collect points?

With the Member Card, you collect points every time you play on one of our machines. 1 Bonus Point = 1 Level Point. You will receive one Point for each of the following:

€ 10 stake at the slot machine (except for the roulette and poker machines)
€ 20 stake on the roulette and poker machines
€ 20 stake on easy roulette and stadium games

How can I find out my points balance?

When do my points expire?

How do I redeem my Bonus Points?

How many Bonus Points can I collect with the Member Card?

How many Level Points can I collect with the Member Card?

How much credit do I have on my Member Card?

I no longer wish to participate in the Members Club. What should I do?

Why do I get fewer offers than my friends?

I have received a limited-time offer. Can I still redeem it even after the deadline has passed?

How do I get a new Member Card?

Why can’t I see my Level/my points if I have a Members Club account and a Member Card?

My friends’ cards are a different color than mine. Why?

How is the level of my Member Card determined?

Why can’t I create a Members Club account with my Member Card?

The e-mail address you provided on the application form in the casino will be used to create your account with the Member Card. If you have provided a different e-mail address or the Member Card number has expired or is invalid, no automatically linked Members Club account can be created. Please create an account without entering your membership card number and link the account the next time you visit the casino.

How do I link my Member Card?

How do I get my Member Card?

Create a Member Card account on the website and log in. Click on the “Start activation” button in the “My Account” section. The next time you visit the casino, you can simply link your account to a Member Card by showing the QR code at the reception counter. Alternatively, you can also fill out an application form at the casino reception counter.

Why am I not receiving any newsletters?

Current Information

Are there new chips at casinos? What happens to the "old" chips?

As of February 1, 2023, a new series of chips will be in use in all 12 casinos. The new chips with the euro values 5, 10, 20, 50, 100 and 500 have a new look and replace our previous series of chips.
Chips from the "old" series can simply be exchanged at the chip cash desk or before playing at our gaming tables.
Our employees in the casino are always available to answer any questions.

With a click on the button below you can take a look at the new series of chips:

New Chips

What games are currently on offer?

Are tickets for cancelled events still valid?

Can I make a group reservation?

For group bookings at the casino we offer Fun & Friends Packages. These group packages can be booked from 5 persons. There are 3 combinable gaming packages and drinks & food packages. Group reservations in our casino restaurants are subject to availability. For detailed information, our employees in our casinos are at your disposal. Please find more details on the Fun & Friends Website (only available in German) or contact our employees at the casino of your choice.

Fun & Friends Packages

Visit a Casino

Parking at the Casino Salzburg?

How can I approach the Casino Salzburg?

When does the Shuttle drive to the Casino Salzburg?

Our shuttle runs every hour from 6:30 p.m. from your desired address* in the city of Salzburg to the casino and from 6:00 p.m. from the casino to the city of Salzburg. We look forward to your inquiry from 11:00 a.m. with your name, mobile phone number, pick-up time and location at: +43 662 854455 18888. Please note that we cannot offer our shuttle service for large groups due to capacity reasons - offer subject to availability**.

*) We would like to inform you that our shuttle is not allowed to enter pedestrian areas. If your desired pick-up address is in a pedestrian zone, we will certainly find another pick-up location near you.

**) Not available on 24/12 Christmas Eve and 31/12 New Year's Eve.

Is the casino a big prize payout point for the Austrian Lotteries?

How do I pay at the casino?

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Valid official photo identification (passport, personal identification card or driving licence) is required. ID card copies, e.g. on a smartphone, can not be accepted. Check-in takes place at reception on every visit. The ID card must be presented on every visit.

What dress-code should I pay attention to when visiting the casino?

If you want to enjoy the experience in a unique ambience, you also need the right outfit. Because a suitable appearance has many facets these days. It is important that a well-groomed impression is created that does justice to the casino flair. After all, every guest contributes to the fascination of the casino. And if you're looking for a term for our dress code, it's probably smart casual.

What is smart casual? A look at the following list is sure to be helpful:

Yes please: modern, stylish shirts and polo shirts, gilets, blousons, pullovers, nice jeans with a jacket and well-groomed sneakers are welcome. Of course, we also like shirt, dress, skirt, blazer or suit. Anything that you do not need in the casino, such as jackets, caps, hats, large bags, etc., please leave in the cloakroom.
No thanks: neglected or unkempt clothing, shorts or flip flops, sports sandals, sporty running shoes, swim- or sportswear and training pants.

Is smoking permitted in the casinos?

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

What is required for registration?

A valid official photo identification document* is required for registration. The Gaming Statute commits us to identifying guests by means of a valid official type of photo ID prior to allowing them admission to the casino. The security of our gaming operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.

Please note: copies of ID cards (in digital or physical form) can not be accepted.

*) The following photo IDs (both physically or as an “eAusweis” e-ID card) can be used as proof of identity:

Driver's License (both physically or as an “eAusweis” e-ID card)
Identity Card (physically)
Passport (physically)
Official ID Card (physically)

Responsible Gaming

What concrete measures against gambling addiction sets Casinos Austria?

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming. As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

Player Protection Information

How does Casinos Austria guarantee that the games are played fairly and in accordance with the law?

Restaurants & Hotels

How can I redeem a voucher for a Dinner & Casino Night Package?

Even if "Dinner & Casino Night" is no longer available for purchase, you can of course still redeem your voucher. Simply contact the hotel of your choice by e-mail.

You can find a current hotel overview under the following link:

Casino and Partner Hotels

What is meant by the term "Cuisino"?

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

What do the casinos offer in addition to gaming?

How long are Casino vouchers valid?

Online Shop

How can I purchase Dinner & Casino vouchers or other packages?

Online Gaming

Where can I try my luck on the Internet?

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FAQ SERVICE

Questions and Answers

Members Club

Current Information

Visit a Casino

Responsible Gaming

Restaurants & Hotels

Online Shop

Online Gaming