FAQ

FAQ - QUESTIONS & ANSWERS

At the casino

Admission & Dresscode

What is the minimum age for admission, and do I need ID?

Admission is permitted from the age of 18. Valid official photo ID is required for check-in. We cannot accept copies or photos (digital/physical). Please have your original ID ready. Check-in only takes a few minutes and increases the safety of all guests. Further information about your casino visit can be found here: Your first Visit to the Casino

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How does check-in work and what is ‘pre-boarding’?

Check-in takes place at reception with ID verification and a brief data collection process. This only takes a few minutes. For planned visits within the next few days, you can prepare online via ‘pre-boarding’ to speed up the process on site. At the Casino, we take a photo for clear identification. Your data will be processed in accordance with legal requirements. Further details on the process can be found on the information page.

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Members Club

Registration & Benefits

What do I need to do to get the digital Member Card?

To use the digital Member Card, first open a user account and link it to your physical Member Card. The individual steps will be displayed in your account one after the other. Once successfully linked, you can load your digital Member Card into your Apple or Google Wallet. Simply follow the instructions: just click on ‘Get digital Member Card’ and the card will be saved on your smartphone. The next time you visit the casino, you can show your digital Member Card at reception. For more information on how to set up your account, please visit our website:

Members Club Registration

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How do I become a member or obtain a Member Card?

Membership of the Members Club is free and very easy to obtain. You can either join directly at the casino when you check in: fill out the application form and you will receive your Member Card immediately. Or you can conveniently register in advance online via our user account on the website. There you can activate your membership, generate an individual barcode during your next visit to the casino and simply show it at reception to receive your Member Card. In both cases, you can enjoy all the benefits immediately.

You can also find step-by-step instructions to the Members Club online on our website.

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How can I subscribe to the newsletter and what are the benefits?

Subscribing to our newsletter is voluntary and, of course, free of charge – and it's well worth it! You can opt in to receive the newsletter when you register for the Members Club or subscribe to it later in your user account. You will receive regular emails with the latest news about Casinos Austria, exclusive offers and discount promotions (e.g. specifically in the online shop) as well as invitations to events and tournaments.

In short: you will always be up to date, never miss a promotion and secure extra benefits that are only communicated via the newsletter.

Login

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Online Account

Why do I need a user account?

Your user account allows you to conveniently manage your membership online: for example, you can view your current bonus and level points, change your contact details or subscribe to the newsletter. You also need an account to use the digital member card on your smartphone. In short, it is the central hub for all services related to the Members Club. Setting up such an account is free of charge and can be done either during registration for the Members Club or at any time via the login area at casinos.at.

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Events

Do I need tickets or reservations for events?

Reservations may be required for some events, such as galas or limited promotions. However, many casino events can be attended without prior registration. Details can be found in the respective event description in the event calendar.

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Feedback service

Please let us know if you have any questions, wishes, suggestions or complaints. We always welcome your feedback!

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