2. Glücks Card bonus programme
2.1. Welcome chips and benefits
2.1.1. Welcome chips
Every Glücks Card holder can acquire gaming capital worth EUR 30 at a reduced price per visit and day of gaming in an establishment of Casinos Austria.
2.1.2. Benefits of the Glücks Card 'points & more' programme
Current Glücks Card „points & more” programme benefits and promotions can be found on the website at casinos.at/en/casinos-austria/gluecks-card. Benefits and promotions can also be found in mailings and information sent by email, information in the My Casinos Austria App and in information material available in an establishment.
2.2. Acquiring lucky points and status points
Every participant can acquire lucky points and status points per session (Glücks Card in - Glücks Card out) based on the amount transacted/bet (sum of all the stakes put up):
EUR 10 transacted/bet on an electronic gaming machine (except roulette and poker machines) = one lucky point and one status point
EUR 20 transacted/bet on an electronic gaming machine (on roulette and poker machines) = one lucky point and one status point
EUR 20 transacted/bet on easy roulette and stadium games = one lucky point and one status point
Casinos Austria may also create additional opportunities to acquire lucky points and status points.
The respective points balance can be found on the app and in mailings sent by email or requested at the reception of an establishment of Casinos
No more than 3,000 lucky points may be obtained per day of gaming and participant. There is no limit on the amount of status points that can be acquired. Details can be found on the website at casinos.at/en/casinos-austria/gluecks-card.
2.3. Redeeming lucky points
Acquired lucky points can be exchanged for services and merchandise of Casinos Austria from the following day of gaming after the Glücks Card is presented in person at an establishment. The oldest valid lucky points are always used up first when lucky points are redeemed. Casinos Austria is entitled to engage third parties to provide the services, as well as to enable the redemption of lucky points at third parties, including but not limited to its cooperation partners. The period of validity, required number of lucky points to be redeemed, and nature of the services can be found on the website at casinos.at/en/casinos-austria/gluecks-card and the My Casinos Austria App. There is no redeemable cash value.
Status points cannot be redeemed.
2.4. Classification and benefits of status points
Status points define classification to one of three levels.
Based on status points, the following levels can be reached in the Glücks Card 'points & more' programme:
Glücks Card 'RED': less than 2,000 status points
Participants with the Glücks Card 'RED' receive mainly event invitations, treats and can exclusively participate in prize games and special lucky point promotions.
Glücks Card 'GOLD': from 2,001 to 20,000 status points
In addition to the benefits of Glücks Card 'RED', participants can also make use of dining services, as defined.
Glücks Card 'PLATINUM': more than 20,001 status points
Participants can make use of additional services beyond the benefits of Glücks Card 'GOLD'.
Classification to the next higher level happens automatically once the respective number of status points is exceeded. The status is always valid for the current and following calendar year as soon as the level is reached.
The period of calculation for status points runs from 1 January to 31 December of each year.
2.5. F&B consumption based on status points
Depending on status, the cardholder has an exclusive entitlement to make use of offers and benefits associated with the Glücks Card 'GOLD' or 'PLATINUM' when consuming food or beverages (F&B services) in an establishment of Casinos Austria.
In each case, valid F&B offers may only be made use of after the cardholder presents the Glücks Card in person at any bar or gaming area of Casinos Austria but not in restaurants of Cuisino (indoor and outdoor areas). We reserve the right to amend offers. In each case, valid bar menus are available in the bar areas.
2.5.2. Improper use
Giving the Glücks Card 'GOLD' or 'PLATINUM' to a third party for the purpose of F&B consumption constitutes improper use of the Glücks Card.
Casinos Austria may at any time discontinue the provision of F&B services in the event of improper consumer behaviour (e.g. consumption for reasons other than personal enjoyment, excessive consumption of alcohol) by the cardholder or immediately exclude the participant from the Glücks Card „points & more” programme in accordance with section 3.2. of the Eligibility Requirements.
2.6. Expiry of lucky points and status points
Lucky points are valid for at least 24 months (two years) from their acquisition. Any lucky points older than two years automatically expire with no entitlement to replacement once each year (cut-off date: 30 December).
Status points are reset to zero once each year (cut-off date: 1 January), after which participants start collecting for the next 12-month period of calculation.