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Visitor Information
Casino Wien Information ABC
Dear guests! Here you will find all the important information and answers to FAQ for your perfect visit at Casino Wien! If you have further questions please do not hesitate to contact us!
Opening hours
Jackpot Casino at ground floor:
Daily from 09:00 am to 04:00 am
FR and SA from 09:00 am to 05:00 am
Casino at 2nd and 3rd floor:
Daily from 11:00 am to 04:00 am
FR and SA from 11:00 am to 05:00 am
Casino at 1st floor:
Daily from 03:00 pm to 04:00 am
FR and SA from 03:00 pm to 05:00 am
23rd December until 00:00
Closed on 24th of December!
Contact:
Kärntner Straße 41
1010 Wien
Phone: +43 (1) 512 48 36
Mail: wien@casinos.at
Credit Cards & ATM:
Visa, DC, Master Card, JCB
Free WIFI!
Check-in & Admission
Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit.
Welcome chips:
Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30,- worth of welcome chips for just € 27,-!
Dresscode
Dress Code
Dining and playing in stylish attire makes the whole experience more elegant, we ask out guests visiting the casino on the upper floors to wear appropriate clothing, which is not too casual, especially on Friday and Saturday we welcome you in your "smart casual" evening outfit!
DOs: Suite, cocktail dress, blazer, nice jeans, shirt, elegant t-shirt, jacket, closed toe shoes for men, nice casual wear, neat appearance. Please leave your jacket or coat at our cloakroom!
DON’Ts: Shorts, flip flops, sandals for men, jogging trousers, hoodie, torn jeans, trainers, caps, hats, untidy clothing or appearance.
The Jackpot Casino at the ground floor has no dresscode. Visit us here in more casual attire.
Packages
Would you like to redeem vouchers or give them as gifts? Our casino vouchers can be conveniently obtained in our online shop or directly at casino reception.
When redeeming culinary vouchers (e.g. Dinner & Casino), we kindly request a table reservation at the restaurant in advance.
Learn about our fantastic group offers for occasions such as bachelor or bachelorette parties, birthdays or company parties as well!
Vouchers & Packages
Gastronomy
Casino restaurant on the 2nd floor
Award-winning cuisine in the Red & Grey Salon
Casino Bar on the 1st floor
Cocktails, hip drinks and snacks
Salon Bar on the 2nd floor
Coffee specialities in the slot machine area
Jackpot Casino on the ground floor
Quick drinks & snacks
Street Cafe on Kärntnerstraße from April to October with coffee, cakes, ice cream and lunch
Game Explanation
Our HOST team is available to you from Monday through Saturday from 07:00 pm at Casino Wien. We answer any questions, provide tours of our establishment and have many interesting stories about Casino Wien to tell.
At our "Just 4 Fun Table" we also explain how Roulette, Black Jack & other casino games are played. We will be pleased to be your host. We kindly request registration for groups.
Casino Wien Information ABC
Address
Casino Wien
Kärntner Straße 41
1010 Vienna, Austria
Tel.: +43 1 512 48 36
Accessibility
All areas of the casino are accessible with our lifts. Casino Wien naturally has a toilet for the disabled as well.
Casino Collection
Whether as a souvenir, gift or memento of your own visit to the casino, our Casino Collection items are genuine eye-catchers. We always come up with trendy & practical products – have a look in our display cases to see if there's something there for you. The latest top sellers: poker cards, poker boxes, trendy casino watches, a power bank, cool bracelets, umbrellas, Swarovski pens ...
Admission Rules
Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Official photo identification (passport, personal identification card or driving licence) is required. Check-in takes place at reception on every visit. The piece of identification must be presented on every visit.
Admission Packages / Welcome Chips
Admission to Casino Wien is free of charge. Our guests are offered chip packages at reduced prices, however. For € 23,- you receive welcome chips worth € 25,- or for € 27,- you receive welcome chips worth € 30. The welcome chips can be played daily at any time on all tables and slot machines (in the form of a game card). The welcome chips must be played and it's not possible to change them back!
Event Calendar
In the event calendar section you can find all of the highlights on our promotions, fantastic events, additional chances to win as well as culinary tastings and dinner events.
Facebook & Instagram
At https://www.facebook.com/casino.wien/ and https://www.instagram.com/casinowien fans of Casino Wien will find fantastic drawings and the latest information on events and tastings.
Cloakroom
Jackets and coats may be placed in our cloakroom on the ground floor during your visit. The cloakroom fee is € 1,20,- . All of the Casino Collection products in our display cases are also available there for purchase.
Gastronomy
- CUISINO - CASINO RESTAURANT (2nd floor): enjoy the finest award-winning cuisine in the Red & Grey salon
- CASINO BAR (1st floor): stylish bar with a large selection of freshly mixed cocktails and trendy drinks & snacks
- SALON BAR (2nd floor): enjoy coffee specialities here directly in the Oval Salon, the slot machine area of the 2nd floor
- STREET CAFE on Kärntnerstraße (April-October): Breakfast, lunch, drinks, ice cream, coffee 2go, cakes
- BAR in the JACKPOT CASINO (ground floor): a small bar for a quick drinks or snack
Glücks Card
Pick up your free casino Glücks Card at casino reception. The short application can be quickly filled out and your card issued to you immediately. The Glücks Card allows you to enjoy numerous bonuses and surprises on additional visits. The Glücks Card also serves as your personal game card on the slot machines. More information can be found in the "Glücks Card" section.
Vouchers
Are you interested in purchasing vouchers, giving them as gifts or just redeeming them? Our casino vouchers are conveniently available in our online shop (print@home) or in the casino reception area during opening hours. A table reservation is kindly requested when redeeming gourmet vouchers (e.g. Dinner & Casino). All information on our vouchers and group offers for occasions such as bachelor or bachelorette parties, birthdays or company parties can be found in the "Packages" section.
Dresscode
Here at Casino Wien, we go with the times and are aware of current trends, therefore we have adjusted our dress code accordingly. However, as dining and playing in stylish attire makes the whole experience more elegant, we ask out guests visiting the casino on the upper floors to wear appropriate clothing, which is not too casual, especially on Friday and Saturday.
DO's: Suit, cocktail dress, nice jeans, shirt, polo, blazer, jacket, closed shoes, neat clothing.
DON'Ts: Shorts, flip flops, sandals for men, ripped jeans, trainers, hats and caps, too leisurely clothing. In the Jackpot Cafe at the ground floor it's entirely casual. Here nice casual wear that isn't too leisurely is fully sufficient.
Contact
T: +43 (1) 512 48 36M: wien@casinos.at
Reception manager/guest area: +43 (1) 5124836 - 21220
Hall manager/gaming area: +43 (1) 5124836 - 21251
Office: +43 (1) 5124836 - 21202
Casino Restaurant: +43 (1) 5124836 - 21500
Public Transport
Karlsplatz: U1, U2, U4Opera: Trams 1, 2, D, 71, 59A, Badner Bahn, local Vienna trains
Stephansplatz: U1, U3Nightline Opera: N46, N49, N62, N71, N75
Opening Hours
Jackpot Cafe: daily 09.00 am to 04.00 (FR & SA 09:00 am - 05:00 am)
Slot machines at the upper floors daily 11.00 am to 04.00 am (FR & SA 11:00 am - 05:00 am)
Classic Casino: daily 03.00 pm to 04.00 am (FR & SA 03:00 pm - 05:00 am)
Casino Wien closes on 23 December at Midnight.Casino Wien is closed on 24 December.
Parking
Casino Wien is located in the pedestrian zone of Kärntner Straße. The following garages are located nearby:Kärntner Straße – Opernring (directly by the Vienna Opera)Palais Corso - Mahlerstraße 12
Smoking
With 1st of November 2019 Casino Wien is smoke-free by Austrian law.
Restaurant
We look forward to your visit in our casino's own restaurant "Cuisino" on the 2nd floor of our establishment. In October 2018 our Casino restaurant team was awarded a "toque" for the fourth time in a row. It is also possible to dine in our casino restaurant without visiting the casino, but identification is necessary for checking in. Table reservations are kindly requested. The Dinner & Casino package can also be redeemed in one of our partner restaurants. Further information is available in the "Restaurant" section.
Game Card
You have the chance to play on all of our slots with either cash or our game card. Your wins and losses can be booked or charged on the game card. The payout of your prize is handled conveniently at our cashiers' office. Tip: at reception and for no charge we will be pleased to issue your personal Glücks Card Plus, which provides numerous advantages while serving as your personal game card.
Taxi
Hotel Sacher, Opera, Albertina
Tel. 60160, Tel. 40100, Tel. 31300
Wireless LAN
Free W-LAN from Freewave for guests in Casino Wien
Payment Options
Cash, bank card and credit cards (Visa, DC, Master Card, JCB).